Client Service Manager (Accounts and Audit)
Role OverviewManage a varied portfolio of audit and non-audit clients, overseeing delivery of high-quality accounts and audit assignments while leading and developing junior team members. This is a key role offering broad client exposure and strong progression opportunities.
Key Responsibilities
Client Management• Manage a portfolio of audit (where applicable) and accounts clients• Act as main client contact, responsible for resourcing, WIP, billing, and workflow• Oversee onboarding, engagement, and disengagement processes• Build strong client relationships and deliver high service standards• Identify cross-selling opportunities and support business development
Accounts• Review statutory accounts under UK GAAP (FRS 102/105) and IFRS where required• Resolve technical issues and ensure work is accurate and compliant• Deliver assignments on time, within budget, and to a high standard• Ensure files are complete for Director review• Maintain compliance with accounting standards and firm procedures
Audit• Plan, manage, and review audit assignments from planning to completion• Resolve audit issues, escalating where required• Ensure files are complete for Director review at planning and completion stages• Maintain compliance with UK auditing standards and internal procedures• Support audit quality initiatives and regulatory reviews
Tax• Corporation Tax: Ensure compliance, identify planning opportunities, provide proactive advice• Personal Tax: Oversee compliance and identify planning opportunities• P11D: Ensure compliance requirements are met• Handle other matters including ATED, CGT, IHT, and HMRC enquiries
Company Secretarial• Ensure Companies House records are accurate and up to date• Manage filings and statutory changes in line with requirements
Team Leadership• Lead, mentor, and develop staff (seniors and trainees)• Support recruitment, appraisals, and training• Review work and provide constructive feedback• Assist with workflow planning and resourcing
Ad Hoc• Attend management and workflow meetings• Support Directors and clients with project work
Person Specification
Essential• ACA or ACCA qualified• 2+ years’ post-qualified experience at Manager level• Strong UK practice background including audit• Sound knowledge of UK GAAP and auditing standards• Experience managing client portfolios and assignments• Strong organisational and communication skills
Desirable• Experience with SMEs and owner-managed businesses• Exposure to group audits and consolidations• Staff management and development experience• Familiarity with software (CaseWare, CCH, IRIS or similar)
What We Offer
• Competitive salary and benefits• Hybrid and flexible working• Clear progression opportunities• Ongoing training and development• Supportive, collaborative environment