Job Description
Fire & Security Role: Are you a Service Manager working with fire and security service and maintenance operations?
What can you expect as an employee:
* Competitive salary and package
The ideal candidate would have:
* Previous experience working within the Fire and Security industry
* Strong organisational skills with the ability to manage multiple priorities and tight deadlines
* High competence in fire and security systems technology
* Excellent relationship management and team motivation skills
* Strong verbal and written communication skills
* A performance-driven mindset with experience using metrics to drive results
* Proven leadership skills with the ability to lead by example
* Ability to work under pressure and adapt to changing workloads
* High attention to detail with strong analytical skills
* Assertive approach when required
Qualifications:
* CSCS or ECS card (desirable)
* Experience in resource planning (desirable)
* Experience using Cash4Windows, Joblogic or equivalent systems (desirable)
* Experience producing Profit and Loss reports (desirable)
* Experience achieving SLAs and implementing improvement solutions (desirable)
About the role:
* Manage a team of 12 Engineers and 5 Coordinators
* Oversee service and maintenance delivery through Senior Engineers and Regional Engineering Teams
* Deliver service and maintenance works in line with client expectations and SLAs
* Attend site and client visits, with 60% of work covering Fire Alarms and 40% Security Systems
* Build strong client relationships, manage escalations, and conduct regular face-to-face meetings
* Collaborate with Sales and Installation teams to grow service contracts
* Carry out site surveys for service and remedial works and provide quotations
* Proactively manage team performance, attendance, coaching, and development
* Act as escalation point for out-of-hours call-outs
* Support Service Desk targets and job completion performance
* Manage overtime, timesheets, rotas, engineer PDA usage, vehicles, PPE, and stock
* Control commercial performance including gross margins, KPIs, and cost efficiency
* Produce RAMS, deliver toolbox talks, and support NSI and HSE audits
* Ensure compliance with NSI standards, company quality standards, and client SLAs
* Work across office and site locations in the UK, with regular travel and occasional travel to Europe
Don’t miss out on this exciting opportunity to join the team and make a difference in the fire and security industry. Apply today and take the next step in your career!