Role Overview
The ILS Training and Compliance Manager plays a critical part in ensuring a fully trained, compliant, and high‑performing ILS operation, with responsibility for managing training programmes, compliance activities, and continuous improvement initiatives. Working as part of the ILS Senior Management Team, you will support audits, drive operational excellence, and contribute to key customer and business improvement projects. It's an excellent opportunity for a proactive professional who enjoys ownership, collaboration, and making a measurable impact in a regulated environment.
Key Responsibilities
* Training:
o Ensure Key Standard Operating Procedures and Work Instructions are in place.
o Ensure all ILS Mandatory & Supplementary Training programs are in line with Company Policy, Industry Regulations and other Legal requirements.
o Ensure ILS team are fully up‑to‑date on their training needs and records are retained for compliance purposes.
o Ensure operational targets are met and take short to medium term actions to reverse areas of underperformance.
* Underperformance:
o Ensure timely completion of deviations and CAPA’s within the Quality Management System.
o Produce monthly Training reports to all ILS Management Team to ensure staff are regularly monitored.
o Carry out specific training as appropriate.
* Compliance:
o Focus on the management of authorised activities and the accuracy and quality of records.
o Prepare for and support all audits.
o Ensure that initial and continuous training programmes are implemented and maintained.
o Ensure that self‑inspections are performed at appropriate regular intervals following a prearranged programme and necessary corrective measures are put in place.
* Other Key Areas:
o Produce departmental/regional management reports and attend management meetings.
o Contribute to efficient and productive running of ILS as part of the ILS Management Team.
o Support key Customer & ILS projects and process improvements.
o Ensure all interactions are compliant with DPDHL Code of Conduct and other compliance requirements (e.g. anti‑corruption).
o Contribute to the First Choice continuous improvement program.
Skills and Experience
* Good knowledge of Microsoft tools.
* Knowledge of Good Distribution Practice (GDP) in the transportation of Pharmaceutical products (desirable).
* Good organisational skills.
* Effective communication skills.
* Attention to detail.
Benefits
* A competitive salary.
* Generous holiday entitlement.
* Pension scheme which includes life assurance.
* Access to professional employee assistance and wellbeing programme.
* A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle‑to‑work scheme, contribution to eye‑care costs, and many more discounts.
* Training and Development opportunities with a strong focus on internal promotion.
Hours / Shift Pattern
37.5 hours per week
Reports To
Head of Health & Safety, Quality and Environment
Additional Requirements
Due to the nature of our business we are regulated by the Civil Aviation Authority (CAA). Therefore, it is compulsory for all applicants, once offered employment, to provide a full five‑year employment history. Additionally, a Criminal Record Check will be required.
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