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Senior operations manager – lender finance & bridging department

Basildon
Lightfoots Solicitors
Operations manager
Posted: 3h ago
Offer description

ABOUT THE ROLE


Our Lender Finance Team is a very successful and fast paced practice. The successful candidate will provide strong leadership and direction for the team. They will promote a positive, high performance working environment alongside providing an excellent service for our Lender Clients.


This role will be accountable to the Partner, however, will have autonomy in managing operations and delivery including people management and resource planning.


This is a leadership role requiring excellent industry knowledge, strong stakeholder engagement, and operational excellence.


This role requires strong operational management experience in a legal or regulated environment.



KEY RESPONSIBILITIES


* Responsible for leading the Lender Finance Team including day to day management of the management team and Lender Heads, ensuring efficiency and adherence to service level agreements.
* Monitoring department financial targets and reporting to the senior partner / Lender Finance Partner on performance of department.
* Implement and refine processes to ensure compliance, accuracy, and customer experience.
* Ensure effective workload distribution and resource planning across the team.
* Monitor performance indicators and service levels for improvements.
* Work with the Partner to identify opportunities for the department.
* Ensure all activities comply with internal policies and regulatory requirements.
* Represent the department and act as a role model firmwide.



SKILLS & EXPERIENCE


* Proven experience in a leadership role within a legal environment – either a qualified solicitor with proven ability to lead a large team or candidates can be non-qualified yet with experience of leading a high performing team in a regulated environment.
* Ability to act as a role model showcasing excellent behaviours to drive a high-performance culture
* Able to demonstrate the ability to lead on change, act independently and provide strong guidance at all levels.
* Excellent organisational, communication, and problem-solving skills with a proactive approach to achieving goals.
* Proactive with commercial and financial awareness
* Excellent communication and organisational skills at all levels and a true team ethos



Why work for Lightfoots Solicitors?


Our staff are our greatest asset, and we work hard to provide a culture where you can thrive and enjoy a fantastic career. Our benefits package has been built around what our people value the most;



Money Matters

* Competitive industry salary - with annual salary reviews & bonus scheme
* Enhanced pension contributions
* Discounted legal fees - discounted conveyancing & wills for you and your family
* Personal financial advice - helping you achieve your financial goals
* Discounts from a wide range of retailers
* Employee Referral Scheme - up to £1000 bonus



Mind, Body & Soul Matters

* Enhanced holiday allowance
* Private Health Insurance - with Bupa
* Healthcare Cash Plan - money back for everyday health expenses, for you and your dependents, such as optical & dental
* 24/7 Virtual GP Access - help & support available for when you need it
* Company Sick Pay - with the option to use this for caring for a dependant
* Free flu jabs- onsite annual flu vaccinations
* Discounted Gym Memberships - as well as discounts for other health related retailers
* Free fruit in all offices - fresh fruit delivered to the office each week
* Employee Assistance Programme - 24/7 access to counselling and support
* Mental health first aiders - we have nine qualified Mental Health First Aiders across the firm providing confidential support
* Wellbeing events - held throughout the year, from stress resilience workshops to wellbeing breakfasts and lunchtime walks
* Paid volunteer days - to volunteer for a charity of your choice
* Events - firm organised events throughout the year including quarterly socials, breakfast briefings, book club, Christmas party & lots more.
* Committees - we have active Social ,Charity, Wellbeing and ESG committees.



Family Matters

* Enhanced family leave - enhanced pay for Maternity, Adoption, Paternity & Shared Parental leave
* Flexible working - our Flexible working policy helps with your work life balance
* Flexible sickness entitlement - the option to use your own sickness entitlement if a dependent is unwell and needs care
* Healthcare Cash Plan - money back for everyday health expenses, for you and your dependents



Career Matters

* Learning & Development - access to hundreds of webinars and training courses
* Paid study leave - with sponsored training opportunities
* Long Service Awards - we celebrate & reward our long standing colleagues
* Lightfoots Core Values Award - Rewarding colleagues who have demonstrated our core values



Apply


If you think this role is perfect for you (or nearly perfect, we would still like to hear from you) please apply or if you would simply like to find out more you can contact our recruitment team on recruitment@lightfoots.co.uk.


As a Disability Confident employer, we promote diversity and provide equal opportunities for all individuals. We prioritise inclusivity and ensure we have a supportive and accessible workplace for those with disabilities. If you require any adjustments to be able to attend an interview please do let us know.


Recruitment decisions are made on fair and objective criteria.



The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, Confidential malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by Fair Processing Notices for Cifas' Databases | Cifas

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