Overview
Customer Service Specialist – Banking & Financial Services (Hybrid Bristol) at Teleperformance, with TieTalent. Teleperformance is certified as a great place to work UK in 2025. Start dates: 13 October 2025, 10 November 2025, 1 December 2025.
Job Details
* Salary: £13.35 per hour
* Location: Hybrid - Bristol Spectrum House. 2 days in the office, 3 days work from home after training and Grad Bay
* Shifts: Full Time 40 hours over 8:00 am – 8:00 pm, 5 days over Monday – Sunday. Full flexibility required to work any shifts within these hours.
* Training: 3 weeks then 3 weeks Grad Bay – this six week period is full time in the office
* Contract: Permanent
Background Checks
* Right to Work in the UK
* Criminal Record Check
* Credit Check
* Any other associated checks
* Please note we do not allow any time off/holiday requests within the first 6 weeks of your start date
Values
* Process Excellence - Doing things well and always seeking to improve
* Collaboration - Team player
* Communication - Clear verbal and written communication
* Emotional Intelligence - Empathy and kindness
* Open-Mindedness - Receptive to different ideas
* Critical Thinking - Logical decision-making
* Solution Orientation - Forward-thinking and problem solving
* Entrepreneurship - Ownership and self-driven mindset
Skills
* Professional, polite and courteous telephone manner
* Ability to deliver excellent service with an outgoing nature
* Excellent verbal communication
* Good listener with empathy, patience and understanding
* Confident and proactive in difficult conversations
* High accuracy and attention to detail
* Driven to work toward achievable targets
Responsibilities (Banking Sector)
* Provide exceptional and efficient customer service across telephone, email, webchat and social media
* Use problem-solving skills to support customers, resolve queries and create a positive experience
* Ensure customer support complies with regulatory requirements
* Maintain excellent attention to detail
* Be knowledgeable of client processes and products to best support customers
Disclosures
Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through official channels. If you receive suspicious communications, disregard and report the incident. Your security is a priority.
Please note that language proficiency scores may determine eligibility for this campaign. If you pass assessments but do not meet language requirements, we will attempt to find other suitable roles, but this may not be possible and we reserve the right to reject applications.
Seniority level
* Entry level
Employment type
* Contract
Job function
* Other
Industries
* Technology, Information and Internet
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