Job title
IT Deployment Assistant
Band
3
We love what we do and we think you will, too!
At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.
We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you’.
We’re passionate about making sure that everyone can contribute to achieving our mission and we are continually working to support healthy and happy high-quality teams in all areas of the Trust.
Our application process aims to understand each candidate’s knowledge, skills and experience. We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description. It is important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC. We discourage over reliance on AI-generated applications as it will lessen your chances of success in securing an interview with us.
Job overview
2 x Fixed Term contract/secondment opportunity for up to 6 months
The Digital services team in the Trust leads on Digital strategy, development, co-ordination, planning, project, and programme management for all Digital and supporting functions. This role forms part of the IT Operations team within the wider Digital Service.
The main purpose of this role is to deliver a high-quality, professional service in issuing, maintaining and upgrading the GHC IT Equipment Estate. This role involves working across all GHC sites to ensure timely delivery, setup, and support of IT devices. The post holder will be part of the core hub that will manage real time communications with customers on the status of IT and Clinical Systems and Operations, liaising directly with other services as required.
Main duties of the job
As part of the IT Deployment Team, the role will be responsible for:
* Imaging and configuring laptop, desktop and mobile devices
* Managing inventory of both new and existing equipment
* Installing hardware, software applications, and security updates
* Supporting the full lifecycle of IT equipment, from deployment to decommissioning
Working for our organisation
We have a skilled and dedicated workforce of over 6000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
* 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
* 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
* 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Detailed job description and main responsibilities
To ensure the provision of a high-quality Customer focused IT Service providing a point of contact to all staff of the trust in relation to all the services provided by the Service.
The IT Deployment Technician will be expected to attend any GHC staffed site within Gloucestershire when required and will be a point of contact for replacing equipment.
Installation of endpoint devices, including but not limited to desktop computers, Laptops, tablets, smartphones, printers, docking stations and provide support where appropriate.
Check IT equipment as part of the deployment process and ensure that equipment meets GHC IT policy requirements
Maintain an up to date and accurate asset management system.
Complete regular asset audits
Maintain the lifecycle of IT equipment, accurate record keeping and disposal of IT equipment where relevant
Provide planned and ad-hoc reports when requested in regard to location and levels of stock across the organisation.
Physical handling of IT Equipment during delivery, installation or disposal.
General
Comply with and maintain IT policies and procedures.
Comply with all information governance procedures and protocols
To undergo staff training and developing as required.
Support Desk Logging
Receiving IT incidents and requests via various methods including phone, face-to-face, email and the Digital Services portal
Utilise knowledge, skills and judgment to provide a resolution where possible or where unable to assign call to the appropriate team.
To deal with IT queries received and ensure they are recorded and dealt with appropriately and within agreed Service Operating level agreements
Ensure that the day-to-day management of technology support services meets GHC KPIs and customer requirements
Accurately record information from callers, end users and third-party service providers on the Service Desk System. This involves:
* Escalate problems to the most appropriate team or organisation if unable to provide resolution.
* Liaise with third party specialists and suppliers
A proactive approach, attention to detail, and strong communication skills are essential to ensure smooth operations and excellent service delivery.
You will need to undertake such other duties related to the work of the organisation as may be assigned that are consistent with the nature of the job and its level of responsibility.
The post holder may be required to take part in an on-call Rota providing out of hours IT support.
The job description is not intended to be exhaustive, and it is likely that duties may be altered from time to time in the light of changing circumstances and after consultation with the post holder.
Person specification
Qualifications
* A Level 3 Business admin NVQ or equivalent
* Good general level of education particularly in English and Mathematics
Experience
* Experience in a similar role, together with relevant experience in IT support, project tools and environments.
* Experience of working within the NHS
* Experience with IT hardware
When joining us, as well as becoming part of a team that makes a difference, we also offer:
* Free car parking at many of our sites
* 27 days leave plus bank holidays, increasing up to 33 days with long service
* A broad range of training and development opportunities, including apprenticeships up to Level 7 qualification.
* A multi-professional preceptorship programme for all Newly Qualified; Nurses, Nursing Associates, Internationally Educated Practitioners, Allied Health Professionals and Return to Practice Practitioners.
* Generous NHS pension and enhanced pay when if you work unsocial hours
* Flexible, family friendly and agile working opportunities
* Recognition and long service awards
* Fast Track physiotherapy
* Access to discounts and salary sacrifice schemes; including Cycle to Work, Car scheme and discounts on travel, leisure and retailers.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date. Good luck with your application.
For more information please see the attached 'Additional Information for Applicants' document.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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