Account manager

Role: Account Manager Location: Remote/Cardiff (initially in the office three days a week) Salary: £30,000 - £40,000 DoE up to £10,000 commission Contract Type: Full Time, Permanent What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You? Astutis, part of Wilmington plc, is looking for a proactive, relationship-focused Account Manager to take ownership of a portfolio of valued customers and drive meaningful growth. This is a fantastic opportunity for someone who loves building strong partnerships, uncovering new opportunities, and delivering real commercial impact. You’ll be responsible for managing around 150 client accounts, nurturing existing relationships while identifying opportunities to expand and deepen engagement. If you enjoy working closely with customers, spotting upsell and cross-sell opportunities, and delivering exceptional service, this role is for you! Please note: At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”! You will be responsible for: Delivering targeted annual sales revenue from your assigned account portfolio Building and maintaining strong, long-term relationships with clients, expanding contact points across accounts Following up on incoming enquiries and referrals to maximise opportunities Generating further business through new buyers, departments, and regions within existing accounts Identifying and converting upsell and cross-sell opportunities Conducting discovery meetings and delivering engaging sales presentations Producing tailored proposals and accurate pricing aligned with target margins Maintaining accurate pipeline tracking and customer records within Sage CRM Acting as the customer’s representative internally to ensure services are delivered to expectation Developing strong product and sector knowledge to provide trusted advice to customers Collaborating with Account Managers, Business Development Executives, and wider teams to maximise revenue Ensuring adherence to systems and processes in line with ISO 9001:2015 standards Supporting additional tasks as required by the Sales Director What’s the Best Thing About This Role? You’ll have the opportunity to truly own and grow your accounts, building meaningful relationships and becoming a trusted advisor to your customers. With a strong mix of account management and commercial development, you can make a tangible impact on both customer success and company growth. What’s the Most Challenging Thing About This Role? Balancing relationship management with consistent revenue growth requires focus, organisation, and a proactive mindset. You’ll need to continuously identify new opportunities while maintaining high service levels across a large portfolio of accounts. We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes To be successful in this role, you must have: Confidence in conducting customer meetings, presentations, and commercial discussions A self-motivated, proactive, and resilient approach to sales activity Experience managing opportunities within a structured sales pipeline Excellent communication and relationship-building skills Strong collaboration skills with SDRs, Marketing, and wider commercial teams Comfort working towards activity and revenue KPIs Strong organisational and CRM management capabilities A commercially aware, consultative sales approach To be successful in this role, it would be great if you have: Experience selling training, consultancy, or professional services Knowledge of health, safety, environmental, or compliance sectors We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment. About us Astutis is a market leader in workplace health, safety, and environmental training, helping organisations create safer, healthier work environments. As part of Wilmington plc, we are committed to delivering high-quality courses and outstanding customer service. Join us and do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you’ll not only make a real difference for our customers, you’ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you’ll be doing work with meaning. Join us and make a real difference. Click on “ APPLY ” today! The Legal Bit! The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. *Please note that this role may remain advertised until an offer of employment has been made. LI-Hybrid