Job Summary: Gold-Vision is seeking a Solutions Consultant to join our Professional Services team, responsible for delivering high-quality CRM implementations and consultancy services to our customers. This role is focused on the successful delivery of Gold-Vision projects, including system configuration, integrations, data migration, and end-user training, ensuring customers achieve measurable value from their investment. You will work closely with customers across the full delivery lifecycle, combining strong technical understanding with a consultative, customer-centric approach. Alongside core delivery responsibilities, the role includes a secondary focus on customer engagement, account growth, and supporting sales activity through solution design, demonstrations, and identification of additional professional services opportunities. This is an excellent opportunity for a delivery-driven consultant who enjoys autonomy, ownership, and playing a key role in both customer success and commercial growth. Job Description: Solutions Consultant Location: Central Northampton ( 3:2 Hybrid ) Reports to: Client Services Director Type: Full-time (3 7. 5 h ours per w eek) About Gold-Vision CRM Gold-Vision CRM is a leading provider of CRM solutions designed to help businesses manage customer relationships effectively. We pride ourselves on delivering intuitive, integrated solutions that drive growth and efficiency for our clients. Gold-Vision is trusted by organisations worldwide for its flexibility, ease of use and powerful integrations. Role Overview We are seeking a Solutions Consultant to join our Professional Services team, responsible for delivering high-quality CRM implementations and consultancy services to our customers. This role is focused on the successful delivery of Gold-Vision projects, including system configuration, integrations, data migration, and end-user training, ensuring customers achieve measurable value from their investment. You will work closely with customers across the full delivery lifecycle, combining strong technical understanding with a consultative, customer-centric approach. Alongside core delivery responsibilities, the role includes a secondary focus on customer engagement, account growth, and supporting sales activity through solution design, demonstrations, and identification of additional professional services opportunities. This is an excellent opportunity for a delivery-driven consultant who enjoys autonomy, ownership, and playing a key role in both customer success and commercial growth. Key Responsibilities Deliver professional services projects for new and existing customers, including CRM implementations, configuration, integrations, data migration, and end-user training, in line with agreed scope and timelines. Own end-to-end project delivery, ensuring clear pre-sales handover, definition of business objectives, structured project management, and regular customer communication throughout the delivery lifecycle. Take ownership of individual workload and delivery planning, managing personal delivery schedules to ensure effective utilisation of time. This includes proactively identifying and making productive use of whitespace, maintaining accurate capacity forecasting, and working closely with management to ensure delivery, billability, and customer commitments are consistently met. Build trusted customer relationships by applying industry best practice, understanding customer business processes, and ensuring confidence and satisfaction throughout project delivery. Deliver projects both on-site and remotely, working independently and collaboratively with internal teams to maintain a high-quality customer experience and continuously improve delivery processes and resources. Identify and support revenue opportunities within existing customer accounts, including professional services, enhancements, and additional solution requirements, contributing to agreed sales and account growth targets. Provide high-quality customer support across functional and technical queries, including system installations, upgrades, migrations, and data import guidance. Maintain accurate CRM records, project documentation, and time recording, delivering against agreed scorecards aligned to billability, delivery performance, and customer retention objectives. What We’re Looking For Business Systems Experience : 2–3 years’ experience delivering professional services within a CRM, ERP, SaaS, or business systems environment, including customer-facing project delivery, system configuration, and implementation support. In-person experience highly desirable. Project Management : Hands-on experience managing projects – especially for customer implementations, enhancements, or support projects, with exposure to activities such as system configuration, data import, integrations, user training, and go-live support. Business Acumen: Clear experience and understanding of business process needs that exist in Sales, Marketing, Operations/Delivery, Customer Care, Customer Success, and Finance. Industry Knowledge: Business-to-business experience, especially desirable working with construction, manufacturing, or software markets is desirable, though not essential. Consultative Skills: Able to understand customer requirements, translate business processes into system solutions, and apply best-practice recommendations to drive customer value. Commercial Awareness: Comfortable identifying opportunities for additional services or improvements within existing accounts and supporting account growth through strong customer relationships. Mindset: Proactive, self-motivated, and organised, with the ability to manage multiple priorities and work effectively both independently and as part of a team. Communication: Clear and confident communicator with strong verbal and written skills, able to engage and influence business owners, directors, and stakeholders within sales, marketing, and customer success teams, adapting communication style to suit both technical and commercial audiences. Person Specification We are looking for a Solutions Consultant who is highly autonomous, hands-on, and delivery-focused, with a strong sense of ownership across customer projects. This individual will demonstrate the ability to manage their workload effectively, deliver high-quality professional services, and consistently meet agreed delivery, billability, and customer satisfaction objectives. They should combine strong practical execution skills with a consultative mindset, enabling them to build trusted customer relationships, apply best-practice solutions, and identify opportunities to enhance customer outcomes. With a proactive and continuous-improvement approach, this role offers the opportunity to develop deeper technical and commercial expertise and progress into more senior consultancy or leadership roles as the business grows What We Offer Competitive base salary plus performance-based commission for closed deals. Flexible working arrangements (3:2 hybrid, flexible start times) Opportunity to shape the role and influence business growth. Supportive, collaborative team environment. 25 days holiday B a nk H olidays Free parking in Central Northampton Co mpany Pension S ch eme Location / Hybrid Central Northampton (3:2 Hybrid) Travel to prospect sites and events will be, with expenses paid for business mileage. Your own car is necessary, with full driving licence and willingness to travel nationwide. Worker Type: Regular Number of Openings Available: 1