TheBaileys Hotel Londonis seeking aReservations Agentto assist our Reservations Lead in the smooth running of the department.
Working as part of the Reservations team, you will be responsible forhandling all rooms reservations enquiries to the required standards, maintaining accurate and complete records of all reservations, and taking every opportunity to maximize revenue potential for the hotel.
As a Reservations Agent, your key responsibilities include:
* To answer all incoming Reservation enquiries, by telephone or fax, in a timely manner, to the agreed departmental standard, and wherever possible to convert them to bookings
* To adhere to the Minimum Rate/Minimum Stay Selling strategies, whilst always attempting to gain the highest possible revenue advantage for the hotel.
* To input Reservations into the OPERA cloud reservations systems, ensuring all details are accurate and complete in line with the agreed departmental standard.
* To give a polite and friendly response to all incoming telephone inquiries.
* To process all fax/letter enquiries and reservation confirmations on the same day as receipt.
* To maintain accurate filing systems for all correspondence within the department, and ensure all filing is completed daily.
* To maximise hotel revenue by taking every opportunity to up-sell and cross-sell products and hotel services whenever possible.
* To build up a good rapport with customers / regular bookers on the telephone to encourage future loyalty and business opportunities.
* To identify potential Sales Leads for the Corporate and Leisure Sales teams to develop future accounts.
* To be aware of the Hotels financial targets and the contribution made by the reservations Team in achieving those targets.
* To ensure a high degree of personal skills, accuracy and attention to detail, and a positive attitude.
* To perform as part of a team, assisting colleagues where necessary and carrying out other relevant duties as requested by the Manager.
The experience & qualifications required as Reservations Agent are:
* We are seeking candidates with previous experience in 4*/5* hotels in a similar role.
* Knowledge of Opera System is a must.
* Being fully conversant with Microsoft MS (Word, Excel, PowerPoint, Outlook) is essential.
* You will have exceptional communication skills and demonstrable the ability to drive business and promote all of the services at the Hotelto a very high standard.
We offer a benefits package including:
* Group Personal Pension Plan
* Life Assurance
* Meals Provided on Duty
* Employee Discounted Accommodation
* Employee Discount on Food & Beverage and Hotel Restaurants
* Friends and Family, (discounted) Accommodation Rate
* Season Ticket Loan Scheme
* Length of Service-related holiday scheme
* Uniform (Laundry / Dry Cleaning for Uniform)
* Eye Care Vouchers
* Long Service Awards
* Employee Recognitions
* Recommend a Friend Scheme
* Subsidised Car Parking (if available)
* As well as real opportunities to develop and gain promotion within the industry.
About the Hotel
The Baileys Hotel London is located in the heart of Londons fashionable South Kensington and on the doorstep of Gloucester Road underground station. The iconic Victorian townhouse offers guests a unique combination of traditional British charm and contemporary style, as well as a fascinating history and legendary hospitality.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into collections: Lengs Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore Mayfair. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests
As well as real opportunities to develop and gain promotion within the industry.
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To improve compliance with identity document validation, successful applicants will provide their right to work in UKwhich will be verified using Trust ID Scanners and Software.
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