Job Purpose:
Working within the merchandising team under supervision of the senior merchandiser/ account manager performing to job spec. Following team's goals in line with company's requirements.
· Identifying customer's requirements for upcoming season, expected to research competition product and current product for other customers along with liaising with design for input on future trends
· Communicating with buying team and understanding key sample deadline and selection/ sign off dates
· Working with buyers to receive design packs in time for making sure critical deadline dates are met
· Working with in house design team and communicating with buyers to ensure appropriate feedback on CADs is given in time for actioning to meet critical deadline dates
· Monitoring progress of samples with counterpart PAK development team, to ensure arrival on time and adhering to design pack requirements with correct quality
· To ensure availability of all required samples for buyer's selection meetings on time
· Request buyers feedback on samples selected and act accordingly in either working on revised samples or having prices sent
· Any potential orders finalised for selection, check delivery dates with PAK production team based on potential qty to be bought and ensure lead time can be met to confirm orders with buyer.
· Once buyer's finalised selection with price agreement, chase admin team for bookings/ contracts
· Once bookings received, send bookings through to clothing ERP team in PAK to generate a PAK PO to add into the ERP.
· Merchandiser responsibility to ensure internal PO is correctly issued, checking in particular fabric quality/ wash, garment components and delivery dates.
· Request buyers styling confirmation and ensure technologist team request fit comments to be able to handover style to garment tech
· Request PAK production team to take booked garments from development and send styling confirmation sheet based on garment including details on all individual components and ensure buyers comments on styling is correctly understood and conveyed to PAK production team
· Handover style to UK technologist, for tech to confirm base and spec block to the factory to activate plans, which also requires styling confirmation
· Plans to go online 7 days from PAK PO generation (booking receipt date). If not possible needs to be reported to management
· Within 1 week of plan online, request TNA within specified time for yarn, fabric and production from PAK merchandiser, these dates must be entered by PAK merchandiser in the ERP
· Ensure ERP critical path is fully updated with garment pics, qty, fabric, agreed prices, garment components and delivery date splits.
· Within 1 week of plan online, need to have clear understanding of packaging, swing tickets and any additional packaging requirements should be cleared.
· Within 2 weeks of plan online, need to have a clear understanding on when all garment components/ samples will arrive for customer approval
· Within 4 weeks of plan online need to have packaging and wash care labels confirmed and ordered. If not possible needs to be reported to senior merchandiser/ account manager
· Upon receipt of submissions, they need to be checked thoroughly with previous comments and samples for colour and quality before sending to the customer. Any fabric concerns must be discussed with the relevant UK tech and any rejections discuss with the senior merchandiser/ account manager
· Any rejections from the customer which will impact delivery date, need to make sure if extension is required it is explained to the customer in good time after consulting with merchandising team
· For landed accounts ensure all correct documentation and information is handed over to logistics and accounts within the set timeline. Information on quantity to deliver in order to avoid dead stock issues must be highlighted.
· Assess business performance and profits/losses and find ways to improve profits.
· To ensure customer satisfaction and resolve any issues highlighted by customer's buying/merchandising teams.
· To monitor delivery/lead time performance of account in line with customer's delivery dates.
· Implement best practices and continuous improvements to meet and maximise customer satisfaction whilst ensuring procedures and processes are adhered to.
· Provide leadership, maintain, develop and train assistant merchandiser to secure and develop core competencies, capable to meeting current and future challenges.
· To ensure a timely review of account performance with the account manager in which attitude, performance and business projections is evaluated
· Working to provide regular injection of innovation to the fabric innovation project and ensure merchandising team are carrying out tasks relevant to the project.