Salary: £30,000 - 35,000 per year Requirements: Demonstrated passion for infrastructure technology operations Experience working within a 3rd line or advanced IT operations support role Experience with Infrastructure technologies such as Windows, Linux, Networking etc. Flexibility to support global IT operations with one week per month of flexible hours Responsibilities: Manage day-to-day operations of global IT infrastructure services, providing monitoring, support, and escalation of complex technical issues across a global environment Monitor infrastructure services, respond to alerts, and take proactive measures to ensure high availability of systems and network services Act as an escalation point for global support teams on operational issues Manage incidents using ITSM frameworks and platforms such as ServiceNow Perform operational procedures, including hardware/software installation, configuration, and maintenance Support backup, restore, and storage allocation processes, ensuring operational standards are met Technologies: Hardware Support ITSM Linux Network ServiceNow Windows DevOps More: We are an award-winning organization recognized for operational excellence, currently recruiting an Infrastructure Analyst to support the day-to-day management of our global IT infrastructure services. This role offers a great opportunity to join our team, where we invest in our people through structured training programs and provide clear career progression within our global IT infrastructure team. The position is a hybrid role, requiring one day a week in Dudley, with a salary range of £30k - £35k. last updated 13 week of 2026