Program Manager [Experience & Engineering], Manchester
This role is within Experience & Engineering in Ireland, working in the Healthcare Business Team.
We are looking for an experienced, energetic Programme Manager from a digital background who loves their craft. The ideal candidate is an excellent communicator, able to balance the technical aspects of programme management with a pragmatic and collaborative approach to support clients' strategic goals.
This is a new role in the team, and as such the Programme Manager will be expected to work with leadership to shape and define the direction of the team. They will play a central role in defining, producing, and delivering digital projects and engaging digital experiences that build lasting relationships with our clients like - HSE, CRU, Mater Hospital, SEAI, and Uisce Éireann.
JOB PURPOSE
As a Programme Manager, you will work as part of a multidisciplinary team that delivers projects covering all aspects of digital, including UX and UI design, DevOps and infrastructure, backend and frontend development, quality assurance, data and analytics, CRM, marketing automation, and business analysis.
This role is key in ensuring effective communication with our clients about how the DEPT team adds value. As such, you will be responsible for managing the project portfolio, ensuring regular communication to the client on the programme status and delivery against the agreed roadmap.
KEY RESPONSIBILITIES
* Deeply understand the clients' values and strategic goals, and demonstrate the value the team brings
* Think strategically, support the delivery team, and ensure alignment with the big picture
* Identify gaps and opportunities with the team, and collaboratively develop solutions
* Work with Business Analysts and Project Managers to define requirements, scope projects, including budgets and fit within the programme
* Coordinate with Scrum Masters, Project Owners, Project Managers, and work with the client and Business Team Principal to manage the overall roadmap
* Lead resource allocation, resource management, and capacity planning to ensure successful project setup
* Manage mid-range and long-term resource forecasting and capacity planning
* Support continuous improvement of business processes within the team
* Run projects as Project Manager when necessary to support delivery
* Support the team in day-to-day activities to help meet goals
* Ensure client needs are anticipated and provide excellent service
* Collaborate within the business and with client stakeholders
* Support colleagues and peers to achieve digital goals for both the client and the company
* Identify opportunities for cross-selling and new business, supporting leadership in these efforts
WHAT WE ARE LOOKING FOR
* Strong communication skills for effective collaboration
* Pragmatic approach with the ability to compromise and achieve goals
* Innovative strategic thinking for long-term success
* Willingness to engage in hands-on tasks and support colleagues
* Leadership qualities to inspire teams and foster a positive environment
* Persuasive skills to bring others along with your ideas
* Ability to build strong client relationships
* Process streamlining skills for efficiency
* Experience managing portfolios and providing progress reports
* Financial management skills for budgets and resources
* Experience as a Programme Manager in a digital agency or similar fast-paced industry
* Highly organized, motivated, and problem-solving mindset
* Positive attitude and strong interpersonal skills
* Ability to switch contexts and maintain focus
* Availability to start in Ireland or the UK and willingness to travel occasionally
WE OFFER
* Location-dependent benefits; check with the recruiter
* Flexible, hybrid work policy (2 days in the office, depending on location)
* Social and cultural events
* Inspirational talks and guest speakers
* Learning and development opportunities
* Buddy programme for onboarding support
* Recognition as a climate-neutral, B Corporation-certified agency
* Work with diverse, global clients of all sizes
* Opportunities for skill development and certifications
* Annual global volunteering event
WHO ARE WE?
We are digital pioneers, always looking forward and innovating. With a presence in over 30 countries, we provide global opportunities and benefits while investing in your growth and giving you autonomy to solve client problems worldwide.
We are committed to sustainability and are Climate Neutral and B Corporation certified since 2021.
DIVERSITY, EQUITY & INCLUSION
We foster an inclusive workplace, actively recruiting and nurturing talent from diverse backgrounds. We encourage applications from everyone, even if you don't meet every qualification, and support reasonable adjustments during recruitment and employment. Learn more about our diversity efforts on our website.
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