Who are Diligenta?Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.Summary of the roleAn exciting opportunity has come available for a Speech Reporting Lead to join a new restructured Enterprise MI, Planning and Insights function.As a Speech Reporting Lead, you will be responsible for leading a team of Speech Analytics ensuring all speech analytics and reporting is delivered accurately in a timely manner to all key stakeholders, client accounts and the regulators.You will be performing a wide range of tasks such as understanding business reporting requirements, oversee the development and maintenance of speech reporting to support accounts at enterprise level.Please note, as this is a people leadership role the successful applicant will be supported to succeed in their new role through enrolment in the appropriate level of our Diligenta Leadership 'Step' Pathway (subject to eligibility criteria), designed to drive quality and consistency across the organisation. Benefits
1. 33 days including Bank Holidays
2. Eligibility for an annual discretion...