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IT Operations Specialist – SaaS
Locations: Glasgow, Perth, Norwich
Overview
Are you someone who thrives in a fast-paced tech environment and loves solving complex problems? This role is perfect for someone with a strong grasp of SaaS infrastructure and DevOps practices, who’s ready to take ownership of operational support across multiple platforms. If you’re proactive, collaborative, and keen to grow your technical capabilities, this could be your next step.
Responsibilities
You’ll be part of our SaaS IT team, supporting platforms across Commercial Lines. From managing incidents and access to ensuring smooth deployments and platform stability, you’ll play a key role in keeping our digital estate running smoothly. You’ll work closely with vendors, analysts, and delivery leads to resolve issues and improve service performance – all while building internal capability and confidence.
Qualifications / Skills
* Strong understanding of SaaS infrastructure and DevOps practices (CI/CD, monitoring, logging, automation)
* Experience with cloud platforms and incident resolution workflows
* Ability to interpret code and automation logic to diagnose and resolve system issues
* Familiarity with access management, SSO and Entra ID
* Ability to communicate technical issues clearly to both technical and non-technical audiences
What you’ll get for this role
Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you.
* Starting salary between £45,000 and £55,000 (depending on location, skills, experience, and qualifications).
* Bonus opportunity - 10% of annual salary. Actual amount depends on your performance and Aviva’s.
* Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
* 29 days holiday plus bank holidays, with option to buy or sell up to 5 days
* Aviva-funded Private Medical Benefit
* Up to 40% discount on Aviva products and other retailer discounts
* Up to £1,200 of free Aviva shares per year through our Matching Share Plan and Save As You Earn
* Parental and carer’s leave and flexible benefits to suit you
* Cycle to work and sustainability options
* Three paid volunteering days through Aviva Communities and other wellbeing resources
Aviva is for everyone
* We’re inclusive and welcome applications from all backgrounds and experiences.
* If you’re excited but don’t tick every box, we still encourage you to apply.
* Flexible working options, including part-time and job shares, will be considered.
* We flex locations, hours, and patterns to suit customers, the business, and you.
* Most of our people are smart workers—spending around 50% of their time in offices each week.
How to apply
We’d love it if you could submit your application online. If you require an alternative method of applying, please contact Kirthi Kanikireddy at 02045922145 or email kirthi.kanikireddy@aviva.com.
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