At KONE, our mission is to improve the flow of urban life. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle.
We are now looking for a Service Field Trainer to join our Technical Help Desk team on a full-time basis covering the maintenance of our Major Project lifts based in the London & South East Region.
Service Field Trainer provides ongoing development of our maintenance field operatives, enhancing their competencies. You will plan and conduct new and existing KONE methods trainings, proactively preparing operatives for new products and services impacting methods, processes, and tools. You will identify competence development needs (together with business and function stakeholders), develop and localize technical trainings. Service Field Trainers enable improvement in productivity by utilizing our digitalization and connectivity solutions and plays key role when building stronger local technical hubs.
Key accountabilities at the role:
Training delivery and site activities
* Train proactively and coach field operatives in the Training Centre and on site
* Conduct onboarding and refresher training on KONE maintenance processes and procedures, ensuring high-quality standards (e.g. MBM, DMP, alarm phones, Rope Maintenance, repair works)
* Provide training on ...