Information and Support Assistant (EdHelp) - Peripatetic
Join to apply for the Information and Support Assistant (EdHelp) - Peripatetic role at The University of Edinburgh
Information and Support Assistant (EdHelp) - Peripatetic
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Join to apply for the Information and Support Assistant (EdHelp) - Peripatetic role at The University of Edinburgh
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Grade UE04: £25,733-£28,381 per annum, pro rata
Information Services group, User Services Directorate, Help Services
Part-time: 25 hours per week
Open-ended: permanent contract
We are looking for a part-time, peripatetic Information and Support Assistant to join our friendly and welcoming Edhelp Team. This permanent position is based in central Edinburgh, just a few minutes’ walk away from local bus routes and Waverley train station, with the peripatetic role requiring the post holder to work at any of our 10 library sites around the city as required
Job Description
Grade UE04: £25,733-£28,381 per annum, pro rata
Information Services group, User Services Directorate, Help Services
Part-time: 25 hours per week
Open-ended: permanent contract
We are looking for a part-time, peripatetic Information and Support Assistant to join our friendly and welcoming Edhelp Team. This permanent position is based in central Edinburgh, just a few minutes’ walk away from local bus routes and Waverley train station, with the peripatetic role requiring the post holder to work at any of our 10 library sites around the city as required
The Information and Support Assistant will work 25 hrs per week (9am - 2pm Monday to Friday), making this role ideal for someone who has to balance work with other commitments.
What We Can Offer You
* A competitive salary of £25,733 - £28,381 (UE04) (pro rata for part time staff)
* A chance to improve student experience by delivering high quality support in the areas of Library, IT, Student Administration and Student Finance.
* Generous annual leave allowance of 40 days per year (inclusive of festive closure days)
* Highly competitive defined-benefit pension scheme with a substantial employer contribution
* A day of paid leave annually for your chosen volunteering activity
* Access to excellent online learning and a Staff Scholarship fund
* Varied staff discounts, family-friendly initiatives, support for staff wellbeing and more
Use our reward calculator to find out the total value of the pay and benefits for this role.
What The Job Involves
* Providing frontline support to students, staff and visitors of the University across a range of services including Library, IT, Student Finance and Student Administration
* Giving excellent customer service while offering face-to-face and online help and information to users
* Managing a high volume in-person and online enquiries, working flexibly in order to respond to shifting service needs
* Resolving user queries whenever possible, passing on those which require more specialist help
View The Full Job Description
A bit about you:
* Customer focussed with proven customer service skills
* Ability to quickly learn new IT applications and business systems in order to support users and resolve common issues
* Well developed written, verbal and interpersonal skills
* Ability to problem solve and be accurate and methodical
* Ability to manage a high volume of enquiries both face-to-face and online
* A proven ability to work well independently and as part of a team
Application Procedure
We welcome informal enquiries about the role – to find out more please email Miruna Cuzman, EdHelp Services Manager, at Miruna.Cuzman@ed.ac.uk
The University is committed to equality, diversity and inclusion. If you have the right skills for the job, we want to hear from you. We encourage applications from the right candidates regardless of age, gender identity, disability, sexual orientation, religion, belief or race.
Prior to any employment commencing candidates will be required to evidence Right to Work in the UK.
The University is unable to sponsor the employment of international workers in this role. International applicants will therefore be unable to apply for and secure a Skilled Worker visa. They will only be able to take up this role if they can demonstrate an alternative right to work in the UK.
To apply, upload a CV and cover letter before 15 May 2025.
Interviews will be held in-person during week commencing 26 May 2025.
About Us
As a world-leading research-intensive University, we are here to address tomorrow’s greatest challenges. Between now and 2030 we will do that with a values-led approach to teaching, research and innovation, and through the strength of our relationships, both locally and globally.
About The Team
The User Services Division (USD) is the largest of the divisions in Information Services and comprises six service sections, namely:
* Help Services providing frontline help across all IS-managed services at the Main Library and Site libraries.
* Operational Services running the IS Helpline for all IS-managed services and providing expert IT support and service delivery on desktop and personal computing.
* Library Academic Support, responsible for advice and consultancy on all library services and providing regular liaison and review with each of the Schools.
* IT Consultancy, responsible for advice and consultancy on all IT services and providing regular liaison and review with each of the Schools.
* Relationship Management, responsible for maintaining an ongoing level of engagement between the University community and Information Services Group (ISG) on all IT services with regular liaison and review with each of the Schools/Units.
For further information about the User Services Division visit the User Services Division webpages (Opens new browser tab).
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