£32,073.00 to £39,043.00 per year, £32073.00 - £39043.00 a year
Contract Type:
Permanent
Hours:
Full time
Disability Confident:
No
Closing Date:
02/05/2026
About this job
Provide support to the administrative element of the patient pathway starting with outpatients, through diagnostics, to theatre and post operatively.
To support and monitor the delivery of all relevant Key Performance Indicators (KPIs) in the above areas.
To continuously evaluate and analyse current process performance, identifying opportunities for improvement and in conjunction with the appropriate administrative team colleagues, agree and implement those improvements to generate the identified quality, cost and delivery performance improvements.
To include Monitoring and delivery of English and Welsh waiting time targets Follow up pathways.
Management of trust long waiting patients ensuring appropriate measures are taken ensure patients are treated in a timely manner.
Overall patient pathway support for the MSK Unit escalating any issues as appropriate to relevant service manager.
To ensure that the day to day and week to week short term capacity and demand management processes are adhered to within the firms and all appropriate actions are taken in a timely manner to achieve the identified quality, cost and delivery performance targets.
In liaison with the booking and secretarial teams to ensure outpatient clinic and theatre session capacity is used effectively and backfilled wherever possible to maximise utilisation.
To support the service manager with any governance issues relating to the Firms / Unit as appropriate to include investigations arising from Radar and any action plans associated with items on the Risk Register.
The post holders will co-ordinate the collection, analysis, validation and presentation of appropriate quantitive and qualitative data to ensure efficient and effective patient services within the Unit.
To continuously analyse the capacity and demand performance of the firms, promoting and developing links with the Information Department and in liaison with the appointed service manager plan and take appropriate actions to enable the achievement of the identified quality, cost and delivery performance targets.
To be responsible for the line management of appropriate staff within the unit including the recruitment process, attendance management and annual leave process.
Provide effective leadership and management to staff which promotes high performance standards both individually and as a team, in the achievement of the Trusts objectives and priorities.
The Trusts success will be dependent on all managers playing an active role to make sure the existing areas of good employment practice are universally embedded within the organisation.
Please see job description for more detail.
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