Better places, thriving communities. Job Title: Supervisor Terminal 3 Salary: £ 35,867.88 Contract Type: Permanent Type of Employment: Full Time Total Weekly Contractual Hours: 39.5 Location: Heathrow Airport, Terminal 3, Hounslow, Greater London, England, TW6 1QG Job Overview Team Player Work within the Soft Services Team, carrying out their duties effectively and efficiently in accordance with contractual requirements. Successfully undertake the training matrix specific to this role. Health and Safety Awareness and Knowledge Follow the Company's Health, Safety and Quality procedures within the course of the role and ensure that the Soft Services Team is performing their duties within the correct HSQE guidelines at all times. Communication Develop good relationships with the onsite FM Team, FI's and Client Customers. Main Duties Monitor the performance of all staff in the soft services team. Ensure staff are reviewed on a regular basis and annual appraisals are carried out on direct reports. Induct and train the Cleaning Services Team as required in line with the MITIE Company Policy. Provide specific training on equipment, cleaning practices and use of chemicals to the Soft Services Team on site. Manage the holidays and absences of the Cleaning Operatives & Team Leaders to ensure that adequate coverage is available and that cleaning standards are not reduced. Manage absence management in line with Mitie Policies and procedures, having a full understanding of the Mitie absence management policy. Assist and liaise with the Duty Manager in the selection of suitable cleaning operatives. Maintain accurate staff attendance records and ensure the Signing-in Register is completed in line with contracted hours and that these records are reviewed on a daily basis. Allocate cleaning duties and areas to Cleaning Operatives ensuring that all areas of the sites are maintained and meet the needs of the contract and any relevant SLA's. Complete the Cleaning Services Team site time sheets as required, ensuring that these are processed in line with the Company's time restrictions. Ensure team members PIN in as required on site at the arrival at site and leaving site. Ensure that Cleaning Operatives understand and adhere to the site rules and maintain a smart appearance, including the wearing of the MITIE uniform when carrying out their tasks. Manage and control the issuing and usage of cleaning materials on site, making sure that the correct cleaning materials are used for the task in-hand. Carry out a weekly check of all cleaning machinery to make sure that it is in a safe working condition and reporting any faults to the Facilities Manager. Report all accidents and/or potential hazards to the LifeLine and relevant management and update appropriate records as necessary. Review all equipment, storage areas and sluice rooms verifying that they are kept clean and that equipment and materials are left secured when not in use. Ensure that all relevant safety signs are provided and used correctly by all Cleaning Operatives. Report any damage and safety defects on the premises to the Engineering Help Centre and log where appropriate. Monitor the standard of work of the Cleaning Services Team. Respond to Customer complaints immediately in conjunction with the Duty Manager. Attend appropriate training sessions to update knowledge of cleaning equipment, materials and company procedures. Ensure all areas within the premises are cleaned to the required frequency and SLA's. Complete stock control/order sheets as directed by the Duty Manager. To ensure all Cleaning Operatives are aware of Company/Client statutory fire and safety regulations and provide good safety methods of work. To deliver tool box talks to all cleaning operatives. Carry out daily audits reporting faults through clients CAFM system. Liaise with Soft Plus Services to complete fabric faults as per SLA. To respond to any major leaks or incidents and manage the situation as directed by the Duty Manager. What We Are Looking For Must be able to complete an Enhanced Disclosure in line with the Contract requirements. Must fall into the required shift pattern as deemed suitable to meet Contractual requirements. Have a flexible approach to the role. Proven Customer Focus and Service Skills. The ability to prioritise workload effectively, with good organisational skills. Able to work from own initiative. Good awareness of Health and Safety legislation. Excellent Time Management Skills. Good Communication skills. An understanding of RAMs and COSHH. Follow Group and company policies and procedures at all times. Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment. Use all work equipment and personal PPE properly and in accordance with training received. Ensure compliance with Mitie's information security procedures in all activities. Proactively identify and report security risks to your manager. Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at. Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger. Apply Now Looking to move roles but not leaving the Mitie family? Why not share your experience with others about life at Mitie?