Kids Planet is an independent, family-run group of nurseries providing the highest standard of nursery care across the UK. Our people are what make our family great. We are pleased to announce that we are currently looking for a Customer Support Administrator to join our Customer Support team at our Head Office in Lymm, Cheshire. This role would suit an individual who is positive, enthusiastic, and has a can-do attitude! Why become a Customer Support Administrator with Kids Planet? Highly professional team Great Place to Work Certified 2025/26 Ranked 1 UK Best Workplaces for Women 2025 Crowned NMT’s Large Nursery Group of the Year, for the second year running 80% Childcare Discount – T&Cs apply What’s in it for you? Free breakfast, lunches and healthy snacks including fresh fruit Accredited training Enhanced Maternity, Paternity, Fertility and Adoption leave Regular staff rewards Team appreciation events Long service awards Dedicated wellbeing package A day off for your birthday A Customer Support Administrator at Kids Planet gets: Competitive salary (dependent upon qualifications and experience) Pension plan Annual leave including bank holidays Monday to Friday Responsibilities will include but not be limited to the following: Process all new registrations in a timely manner Answer parent queries in a timely and professional manner either via email or over the telephone Deal with potential new customers regarding availability and fees Be able to pass queries on to the appropriate person if unable to deal with, whilst managing customers’ expectations Support the nursery reception/admin and management teams with enquiries, bookings, families, system issues, policies and procedures Speak to parents and nurseries in a professional way Deal with complaints either in writing or over the telephone in a calm and professional way Take responsibility for the new registrations/families and deal with queries that may not directly come under your role The ideal applicant will possess: Good literacy skills, being able use correct grammar, spelling and punctuation – GCSE C or above desirable Excellent verbal and communication skills are a must Good numeracy skills – GCSE C or above desirable Good knowledge of Word and Excel Attention to detail is essential Like the sound of joining our family? Apply today to be a Customer Support Administrator with Kids Planet! We are unable to offer any kind of visa sponsorship for this role. Kids Planet is dedicated to safeguarding and promoting the well-being of children and young people. An enhanced DBS check will be required for this role. We expect all staff and volunteers to uphold this commitment, and safeguarding training is a fundamental part of every role. All colleagues are required to complete regular training to ensure they understand and fulfil their responsibilities. A Disclosure and Barring Service Certificate is mandatory for all positions, and this role will be subject to enhanced checks as part of our safeguarding duties. Kids Planet is committed to equal opportunities for all. We celebrate diversity and are committed to creating an inclusive environment for all our staff and children. Applications are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.