Help lead a high-quality supported housing service and make a real difference to the lives of people experiencing homelessness. Join SPEAR as our Hostel Manager and play a key role in supporting residents to achieve stability and move towards independent living.
SPEAR is a charity working to end homelessness across South West London. We believe homelessness should be rare, brief and non-recurring, and our teams work every day to support people into safe, stable accommodation.
We are looking for an experienced and motivated manager to lead a 14-bed, 24-hour supported hostel service in Richmond. You will oversee the day-to-day running of the service, ensuring it operates safely, effectively, and in line with SPEAR’s values, while delivering high-quality, trauma-informed support to residents with complex needs.
About the role
This is a hands-on leadership role where you will:
* Lead and manage a team including a Team Leader and Support Workers
* Ensure safe staffing levels and effective rota management
* Oversee safeguarding, risk management, and incident response
* Drive high standards of service delivery and resident support
* Build strong relationships with local authorities and partner agencies
* Ensure compliance with health and safety, including fire safety and building standards
* Support residents to progress towards independence and move-on opportunities
You will combine operational leadership, staff management, and service development to create a safe, respectful, and recovery-focused environment.
About you
We are looking for someone who:
* Has experience working with people experiencing homelessness or complex needs
* Has managed or supervised staff in a supported housing, hostel, or similar setting
* Has strong knowledge of safeguarding, risk assessment, and trauma-informed practice
* Can lead and motivate a team in a fast-paced environment
* Is confident managing complex and high-risk situations
* Has excellent communication and organisational skills
Why join us
At SPEAR, you’ll be part of a passionate, skilled team dedicated to ending homelessness. We offer a supportive environment where you can grow your career while making a meaningful impact.
Your benefits
* Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
* Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
* Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
* Cycle to Work – Save on a new bike and accessories through salary sacrifice
* Season ticket loan – Interest-free loan for annual travel passes
* Moving house day – Extra day’s leave when you move home
* Financial security – Life assurance (4x salary) and interest-free emergency staff loan
* Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
* Career development – Ongoing training, learning and progression opportunities
* Blue Light Card – Discounts across a wide range of shops, restaurants and services