Overview
The HT Group has a technology client in Austin, TX looking for a Customer Support Specialist who is tech-savvy, personable, and solutions-oriented to support customers using their systems. This hybrid role is ideal for someone passionate about delivering exceptional support while juggling a fast-paced, multi-channel environment.
Direct-Hire • Salary: $65,000 • Job #19530
Responsibilities
* Provide phone, chat, and portal-based support to resolve customer inquiries
* Resolve the majority of customer issues at the first point of contact
* Educate customers on platform best practices and resolve basic technical issues
* Troubleshoot complex software or connection issues via screen share
* Escalate unresolved technical issues to the appropriate support teams
* Meet and exceed service KPIs consistently
* Identify and report on recurring customer issues
* Contribute to internal knowledge bases and customer help materials
Requirements
* 3+ years of experience in Customer Support within the SaaS field
* Bachelor’s degree or equivalent
* Excellent verbal and written communication skills in English
* Strong problem-solving skills and ability to thrive in a fast-paced environment
* Comfort with customer service tools and software platforms
All qualified applicants may apply.
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