Overview
Salary: £25,989 - £28,598 per annum. Grade: Grade 9 – SCP 6 – SCP 12. Location: Muriel Matters House, TN34 3UY. Contract: Indefinite, Full Time (37 hours per week).
Responsibilities
* Help residents manage their rent, service charges and other housing-related debts such as loans and storage costs.
* Monitor accounts and take prompt action in line with council policies using IT and organisational skills.
* Contact residents by phone, email and letter with confidence; set up arrangements to reduce arrears through empathy and strong negotiating skills.
* Coordinate support to residents from internal teams and external support services.
* Deliver a customer focused service and advocate on behalf of clients when appropriate; support clients to access services or advocate for them.
* Experience of recovering income, especially rent arrears, is desirable.
Qualifications
* You will have experience of delivering a customer focused service, either supporting clients to access services or advocating on their behalf.
* Experience of recovering income, especially rent arrears, is desirable.
* You will have knowledge of IT and organisational abilities to monitor accounts and take prompt action in line with council policies.
Additional information
Applications from candidates seeking a job-share arrangement are welcomed.
Closing date: 07/04/2026
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