Job Description
Tenant Liaison Manager - West Midlands
£35K - £48K
Our client is a leading PFI investor with a large portfolio of property looking to recruit a Tenant Liaison Manager to support the portfolio manager with the development and maintenance of positive tenant relations.
On offer is a salary of £35K - £48K, pension and a highly regarded supportive team who are committed to developing their own people.
Main responsibilities:
* Act as main point of contact for the tenants, dealing with day to day queries, resolving issues and escalating as appropriate.
* Arrange and chair tenant meetings, providing feedback and taking ownership of action points.
* Compiling regular management reports
* Co-ordinate tenant requests, tracking variation consents and liaise with the CRM/SORM
* Coordinate and support tenants with new work requests, assisting them with the approvals process
* Manage room bookings
* Ownership of the administration of the tenant and site user feedback surveys
* Responsibility for the maintenance of the site handbooks
* Record, monitor and reduce any health and safety risks in the site.
Education and skills:
* 2 years experience in Facilities Management and/or appropriate qualification in Site Management and/or Facilities Management (BIFM level 3 or above) above).
* Excellent communicator, both verbal and written
* Organised and able to prioritise workload
* Ability to build effective working relationships with a variety of stakeholders
* Able to work independently and within a team