About the Role
Lawson Road Surgery has an opportunity for an apprentice patient services administrator to join our team on a full time basis.
There is more to our patient services administrator roles than answering the phone and making appointments. In this essential front-line role at the practice, patient services administrators help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed. The main responsibilities of the role include:
1. Greeting and directing all patients;
2. Making appointments and giving out appointment cards, where required;
3. Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
4. Dealing with requests for information, and managing problems and complaints;
5. Advising patients of practice procedures;
6. Registering new patients;
7. Answering the telephone, promptly.
About the Candidate We are looking for an apprentice patient services administrator to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:
8. Excellent communication skills, with a clear and polite telephone manner;
9. Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
10. Experience of working with the general public, being sensitive and empathic in distressing situations;
11. Confidence to work as part of a team and ability to "think on your feet";
12. Strong IT and administration skills;
13. Previous medical or healthcare receptionist experience is desirable.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
About Us We are a friendly and patient-focused GP organisation located in Norwich. Our team is dedicated to providing high-quality healthcare services to our community. Features of the organisation include:
14. We offer access to the NHS Pension Scheme and free onsite parking.
15. We have c8700 patients
16. We are active training practices, teaching medical students, currently years 3,and 5 as well as module 4D and ST3 GP trainees.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.