Resident Liaison Officer Bristol £25,396 - £32,000 per annum Permanent Full-Time Driving Licence Required Role Overview We're currently working with a leading contractor within the social housing sector who are looking to recruit a Resident Liaison Officer to support delivery across planned works and refurbishment programmes. This is a key role acting as the bridge between residents, site teams, and the client, ensuring works are delivered smoothly with minimal disruption and a strong focus on customer experience. Key Responsibilities
* Act as the main point of contact for residents throughout planned works programmes
* Provide clear communication around timelines, works, and potential disruption
* Arrange and attend resident meetings, drop-ins, and home visits
* Support vulnerable residents during works
* Manage and resolve complaints and queries, escalating where required
* Coordinate with site teams, contractors, and housing teams
* Assist with access arrangements and scheduling
* Monitor works on-site to ensure standards and resident respect are maintained
* Maintain accurate records, logs, and resident engagement reports
Requirements
* Previous experience in a Resident Liaison Officer / Tenant Liaison Officer / Housing or Customer-Facing role
* Strong communication and interpersonal skills
* Experience handling complaints and difficult conversations
* Organised with the ability to manage multiple workstreams
* Good IT skills (Microsoft Office / systems)
* Full UK Driving Licence
What's on Offer
* Competitive salary up to £32,000
* 25 days holiday + bank holidays
* Excellent progression and development opportunities
* Life assurance + private medical
* Retail discounts and wellbeing support
* Enhanced family leave and sick pay
Interested? If this sounds like a role you'd be interested in, please apply with your CV or get in touch directly: