Job Type: Full-time
Pay: £25,000.00-£30,000.00 per year
This position offers an exciting opportunity for individuals looking to develop their career in customer support while making a significant impact on client satisfaction.
Job Summary
As a Customer Support Executive, you will join our busy team of insurance specialists based in our friendly Altrincham office. You would provide direct assistance and support to the Sales team. This will include processing applications, dealing with customer enquiries over the telephone, analysing risks, setting up files, instructing Surveyors, identifying opportunities and building client relationships.
Duties
* Respond promptly to customer inquiries via phone and email, ensuring excellent phone etiquette is maintained.
* Assist customers with product-related questions and issues, providing clear and effective communication.
* Processing Customer payments in a CRM System
* Perform data entry tasks accurately to maintain up-to-date customer records.
* Analyse customer feedback and trends to improve service delivery and enhance the customer experience.
* Collaborate with other departments to resolve issues and ensure a seamless service experience.
* Maintain a positive attitude while handling challenging situations and provide solutions that meet customer expectations.
Experience
* GCSEs or equivalent with (Grade C or above) in Maths and English
* CRM software experience
* An ability to work to deadlines and to support other members of their team to achieve common goals
* An insurance background/experience or other transferable skills is preferable but not essential.
* Excellent written and verbal skills.
* Computer literate, ideally with working knowledge of Microsoft Office products.
* Strong attention to detail and an ability to produce accurate work under pressure.
* You will have an interest in business administration and have an aptitude for numbers.
* Be able to rise to a challenge whilst delivering a high level of customer service to clients.
* An upbeat personality with a positive attitude
Benefits:
* Company events
* Company pension
* Free parking
* Life insurance
* On-site parking
* Private medical insurance
Schedule:
* Monday to Friday