Salary: £30,000 - 30,000 per year Requirements: 1 to 2 years of professional experience in a similar role, or a recent college/university graduate seeking a great first step in an IT career. Experience with or understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange/Office 365, and antivirus software. Some experience using a ticketing system or working to SLAs is advantageous. Great communication skills, both in person and via telephone; excellent written and spoken English is essential. Personable, with the ability to build rapport with multiple teams of IT technicians. Ability to integrate within both the Krome technical team and client IT departments. Punctual and thorough worker with astute attention to detail. Any IT qualifications are a plus, but not essential. Valid UK driving licence is essential. Responsibilities: Join our 24x7 Support Team as a First Line Technical Support Engineer and be a part of a technically strong, fun, and dynamic team. Handle hands-on problem solving and troubleshooting across a variety of hardware and software matters. Adapt quickly to a variety of challenges and work hard to meet customer expectations and satisfaction. Work independently to solve various technical challenges while receiving training through teamwork and Microsoft qualifications. Availability to travel to client sites, including London and other locations when needed. Follow shift patterns covering our 24x7 helpdesk, with blocks of 4 days or 4 nights of work, followed by 4 days of rest. Technologies: Active Directory Hardware Support Office 365 REST More: We are Krome Technologies, a dynamic, people-first technology consultancy delivering a wide range of IT services and solutions across all industry sectors. Our core focus is to assist clients in achieving their business goals through relevant and forward-thinking technology solutions. With a commitment to passion, integrity, and success, we act as a trusted business partner to advise on how appropriate technology advancements can help meet current and projected business demands. We pride ourselves on fostering a strong culture of Community, Confidence, and Integrity among our talented employees. The compensation package includes a salary range of £21,000 - £30,000 (depending on experience), along with a £4,000 shift allowance. Additional benefits include a flexible annual leave package, employer pension contribution, employee assistance program, and more. We embrace diversity and are committed to creating an inclusive work environment free from discrimination, treating all employees with dignity and respect. We value merit, competence, performance, and business needs in every aspect of employment. last updated 4 week of 2026