An exciting vacancy has arisen to offer administrative support across all Fusion sand a reception function in our Wakefield office.
We are looking to appoint an organised, positive person with great customer service skills and plenty of enthusiasm to work on our Front Desks at our Wakefield office. The post holders will support our HOMEs and Advice services on a day to day basis but will also assist other teams when required.
This is an exciting opportunity to work for a well-established locally based Charity who help households facing homelessness and food poverty. Our Administrative Assistants are a key part of Fusion team helping ensure everyone who contacts us feels welcome, valued and supported. Our Administrative Assistants also help with administrative tasks, booking contractors for housing repairs, deal directly with client enquiries and liaise with other Fusion Housing services.
The role includes:
1. Welcoming new and existing clients, collecting and collating all relevant information.
2. Maintaining accurate and confidential case management records. and contribute to monitoring information for the service.
3. Ensuring impartiality and confidentiality when dealing with customers.
4. Collect and collate information relating to all enquiries, using this to update, input and review client databases e.g. FHIS/Arthur accurately and consistently.
5. Ensure clients are effectively referred to Fusions services as appropriate and monitor this process to ensure completion.
6. Monitor Wakefield Office space ensuring that they are maintained to a good standard, secure and accessible; report issues as appropriate for Health and Safety purposes.
7. Reviewing void works / repair jobs and booking in contractor works
8. Reviewing invoices and assigning costs appropriately.
The qualities we’re looking for:
9. A positive, enthusiastic and approachable attitude with a sense of curiosity.
10. Someone who enjoys working in a fast paced, dynamic team where people support each other and are happy to get stuck in.
11. Being able to work on own initiative and enjoy the challenge of an ever-changing workload.
12. Have good administrative and IT skills.
13. Be able to plan and prioritise their own work effectively.
14. Have experience of working directly with the public, perhaps in a Foodbank or Advice Service.
15. Be good at communicating with a wide range of people.
Further information, eg job description & employee specification, are available to download via Hireful through the Fusion Housing website
TO APPLY FOR THIS ROLE:
CLOSING DATE: Monday 2nd February at 9am.
INTERVIEWS: Tuesday 10th February at Certa House, Lower Warrengate, Wakefield WF1 1SA
Fusion Housing has a commitment to safeguarding children and adults at risk and will ensure that all its policies reflect this. This recruitment is taking place under our Equality, Diversity and Inclusion Policy and Procedures.
An Enhanced DBS check will be required
As an employee of Fusion Housing, all successful applicants benefit from the following:
16. 30 days annual leave, 2 floating days & statutory bank holidays (all pro-rata for P/T staff)
17. Flexible working
18. 30-minute paid break per day
19. 5% employer pension contribution
20. Pension salary sacrifice scheme
21. Sick pay scheme
22. Inclusive maternity and parental policies and pay
23. Health cash plan
24. A full range of staff and peer support networks