Job Overview
We are looking for a friendly, hardworking Retail Assistant to join our small business that champions local produce from across the New Forest, Hampshire and Dorset.
We are seeking a motivated and enthusiastic individual with a passion for all things local. In this role, you will be the face of our business, providing exceptional customer service and ensuring a positive shopping experience for all customers. You will be responsible for assisting customers with their purchases, maintaining the store's presentation, and contributing to sales goals through effective merchandising and upselling techniques.
Responsibilities include:
* Greet customers warmly and assist them in locating products.
* Provide knowledgeable advice on products and services to enhance customer satisfaction.
* Engage in upselling techniques to maximise sales opportunities.
* Maintain an organised and visually appealing merchandise display.
* Process transactions accurately using the point-of-sale system.
* Handle customer enquiries and sales in the shop, via email and by phone with the ability to resolve issues promptly and professionally.
* Packing and processing online orders
* Ensure that the store is clean, tidy, and well-stocked at all times in line with EHO standards.
* Collaborate with team members to achieve store targets and objectives.
* Admin and basic computer tasks (emails, spreadsheets, website support)
Skills
* Strong/proven retail sales experience
* Excellent communication skills, both verbal and written, in English
* Strong organisational skills with the ability to manage time effectively.
* Experience in merchandising to create attractive product displays.
* Basic math skills for handling transactions accurately.
* Knowledge of phone etiquette for effective communication with customers over the phone.
* Confident, outgoing, and customer-focused
* Diligent, hardworking, and proactive
* Computer literate (Excel, email, admin systems)
* Able to work independently and be self-motivated, as well as part of a small, friendly team
* If you are passionate about retail and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity as a Retail Sales Assistant
Job Types: Part-time, Permanent
Pay: From £12.50 per hour
Expected hours: 8 – 25 per week
Benefits:
* On-site parking
Ability to commute/relocate:
* Lymington SO41 6AA: reliably commute or plan to relocate before starting work (required)
Experience:
* Retail sales: 1 year (required)
Work authorisation:
* United Kingdom (required)
Location:
* Lymington SO41 6AA (preferred)
Work Location: In person