Overview
A leading name in the luxury retail space is growing its Customer Experience team and investing in data-driven decision-making. This role sits within a collaborative CRM and data strategy function, driving customer acquisition, retention, and engagement through analytics and segmentation.
Responsibilities
* Analysing and presenting customer data to inform CRM strategy and campaign optimisation.
* Building and maintaining customer segmentation for targeted campaigns.
* Owning reporting across CRM activity, including campaign performance and database health.
* Supporting data pipelines and automation to streamline CRM processes.
* Collaborating with senior stakeholders to influence customer engagement strategy.
Qualifications
* Hands-on experience in CRM analytics and campaign reporting.
* Experience in retail, e-commerce, or CRM-focused environments.
* Comfortable presenting insights to both technical and non-technical audiences.
* Python experience is a nice-to-have.
* Experience with ESPs such as SFMC, Zeta or Braze would be advantageous.
* Visualization tools (e.g., Tableau, Power BI or Data Studio).
Why Apply?
* Join a highly respected luxury retail brand with a growing data function.
* High-impact role with exposure to senior stakeholders and strategic decision-making.
* Work at the centre of CRM, data strategy, and customer engagement.
Details
* Seniority level: Associate
* Employment type: Full-time
* Job function: Analyst
* Industries: Retail
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