Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.
Pay and Benefits:
1. Salary range £25000-£27000 per annum with bonus
2. Comprehensive health and life insurance and well-being benefits
3. Pension
4. Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
5. DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact you will have in this role:
As a member of the Client Account Services team, you will play a leading role in key new member onboarding and account lifecycle activities. As one of the first DTCC team members to interact directly with potential new clients, you will be responsible for delivering prompt and professional guidance to applicants as they navigate through the various risk and legal assessment phases of their application. Upon application approval, you will lead critical processes that underpin the client account lifecycle including certain anti-money laundering (AML) and know-your-customer (KYC) validations, the addition of accounts, mergers and acquisitions, and retirements. Our Client Account Services Senior Analysts have a passion for client service, an eagerness to quickly learn and execute at a high level across a variety of complex processes, and the ability to manage risk and identify improvement opportunities.
Your Primary Responsibilities:
6. Support onboarding of new accounts by managing required risk and legal documentation through DTCC’s Membership Application Portal
7. Review and accept all new sales contracts and amendments/addendums to ensure company-wide compliance with established procedures
8. Respond directly to certain applicant/client via various communication mediums (e.g., by phone, through CRM tool – Salesforce, etc.)
9. Partner and coordinate with various internal teams (for example, Relationship Management) to ensure that all onboarding and lifecycle activities occur seamlessly and meet stakeholder expectations
10. Manage, update, and maintain data stored in DTCC’s systems (e.g., Masterfiles, etc.)
11. Perform various anti-money laundering (AML) and know-your-customer (KYC) validations to support new onboardings and regular refreshes
12. Compile reporting for use by internal stakeholders, senior leadership, and auditors/regulators
13. Support new product initiatives that intersect with client account onboarding and lifecycle processes
14. Ability to function in a fast-paced, high-pressure client-facing environment
15. Pay close attention to detail with a knack for identifying process and operational risks
16. Strong critical thinking and problem-solving skills
17. Ability to collaborate effectively to get things done, building and nurturing strong relationships both with internal partners and clients
18. Enthusiastic, highly motivated self-started with a strong work ethic and intense focus on results
19. Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately
Qualifications:
20. Minimum of 2 years of related experience
21. Bachelor's degree preferred or equivalent experience
Talents Needed for Success:
22. Adheres to established rules and procedures when performing work
23. Takes personal accountability to drive work forward
24. Presents information clearly in writing and orally in small and larger group settings
25. Willingness to constructively challenge others on established views and contribute new ideas/alternative approaches
26. Understands the needs of external clients, Client Account Services team members, and key internal stakeholders across the organization
We offer top class training and development for you to be an asset in our organization!