Job Details: IT Technical Support Engineer
Full details of the job.
Job Requisition Name: IT Technical Support Engineer
Job Requisition No: VN8242
Work Location: UK - Bidford
Worker Basis: Full Time
Worker Type: Employee
Applications Close Date: Jul 31, 2025
Purpose
This role is divided into two main areas:
1. The primary purpose is to provide on-site support for end-user computing and local applications.
2. The secondary purpose is to support colleagues at other sites with end-user computing and applications.
Key Responsibilities
* Provide 1st/2nd line IT Helpdesk support to global users.
* Maintain helpdesk tickets, prioritize work, update corrective steps, and communicate with customers.
* Create and update knowledgebase articles.
* Configure, maintain, and troubleshoot hardware devices.
* Deploy, maintain, and troubleshoot operating systems using imaging technologies.
* Support software installations, upgrades, and troubleshooting.
* Maintain hardware asset records and coordinate with the accounts department.
* Support and troubleshoot systems like ERP, CRM, Power BI, Microsoft Office, Windows OS, Windows Servers, Veeam, VMware.
* Liaise with internal IT teams and external suppliers.
* Perform other duties as required.
Qualifications
Required Knowledge, Skills, and Abilities:
* Fluent English speaker.
* 4+ years in application or desktop support.
* Excellent interpersonal, communication, problem-solving, and customer service skills.
* Ability to work under pressure and independently.
* Effective at maintaining relationships with colleagues and clients.
* Ability to manage multiple priorities.
* Experience with ERP/CRM, networking, cybersecurity, PowerShell, hardware/software installation, Windows OS, Active Directory, Exchange, LAN, SQL queries is advantageous.
Minimum Education and Experience:
* At least 3 years supporting IT or applications in a manufacturing environment.
* Solid knowledge of Windows OS and Microsoft Office 365.
Physical Requirements
* Repetitive keyboard use.
* Use of headset and face-to-face communication.
* Sitting for extended periods.
* Carrying heavy equipment.
* Occasional travel.
About the Company
BVI is a leading ophthalmic surgical company with a global presence, committed to innovation and patient care. Learn more at www.bvimedical.com.
#J-18808-Ljbffr