RESPONSIBILITIES
: Provides technical support for internal end-users on a variety of hardware and software problems including operating system support, application support, system access problems, and other online application support. Provides the highest level of customer service while building relationships and collaborating with staff, students, and/or parents to ensure an efficient, professional, safe, responsive, and courteous working environment. Maintains the ticketing system for their area of responsibility. Contributes to WSD inventory control for their area of responsibility. Configures and deploys hardware and software. Acts as a building-level departmental liaison during infrastructure emergencies and helps maintain communications with all relevant parties. Works collaboratively with District and building administrators as well as other technology specialists to provide reliable service to the end-user. Works with network administration to diagnose and troubleshoot network outages and maintain network configuration for end-users. Assists staff, students, and/or parents, with the operation of district-supported application software and hardware. Contributes to helpdesk websites & web-based help tools for end-users. Maintains goodwill, cooperation, and productive relationships. Recognize and accommodate end users that have various levels of technical expertise and frustrations. Collaborates to create technical documentation and procedures, and serves as a resource for training materials in response to, staff, and/or student inquiries for technical support. Attends webinars and training sessions as assigned, to keep current with rapidly changing technologies. Attends and participates in district-wide, building, and departmental meetings and committees to discuss computer-related issues, as well as contribute to departmental projects as a team member. Collaborates with Help Desk staff to address support issues. Collaborates with district-level technicians about hardware and software purchases. Collaborates with district-level technicians to obtain quotes for repair costs, installation, new devices, and maintenance. Other related duties as assigned. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires the ability to stoop, kneel, bend, turn, and reach. Physical exertion to manually move, lift, and carry equipment will be required. This position will require the ability to work with limited supervision and prioritize workflow as needed while maintaining communications with other support personnel and supervisor. The ability to relate well with students and staff is required, as communication will occur frequently. This position may require working in crowded areas, where noise is moderate.
QUALIFICATIONS : CURRENT Wenatchee School District student (minimum sophmore standing for 24-25 school year) enrolled in high school, alternative school, or open doors program, covered by the Wenatchee School District. Must be able to meet the requirements of the trade. Prior completion of or enrollment in coursework to associated with the Tech Apprenticeship program. If a full-time high school student, you must be flexible to accommodate the coursework or directed study in your daily schedule. A Washington State Patrol Criminal History Information Form, required by RCW 43.43.830. Hold or have the ability to acquire a valid Washington State driver’s license along with dependable transportation. Interest in the use of computer operating systems and concepts for Macintosh, Windows, Chrome OS, and iOS. Ability to read and understand manuals for software and hardware applicable to district policies and standards. May require prolonged sitting or standing.
SCHEDULE : OPEN UNTIL FILLED.
UNION AFFILIATION : This position is Non-Represented.
Immigration Reform and Control Act Requirement: The recommended applicant, if not a current regular employee, will be required to complete an INS I-9 form and must provide proof of employment eligibility prior to working.
Disclosure Statement and Record Check: Pursuant to Chapter 486, Washington Laws of 1987, the recommended applicant, if not a current regular employee, will be required to complete a disclosure form indicating whether he or she has been convicted of crimes against persons listed in the law. In addition, a background check, based on fingerprints, will be requested from the Washington State Patrol & FBI. Employment is conditional based upon completion of the record check.