IT Administrator
Gloucester
£25,000
Our Gloucester-based client is seeking an IT Administrator to join their IT Operations Team which leads on IT strategy, development, co-ordination, planning, project, and programme management for all IT & supporting functions.
The role of the Administrator is to support the Deputy Head of IT Operations and the wider IT operations teams in its day-to-day operations, including providing administrative support to help ensure an effective service is provided.The IT Operations service provides a customer-facing service to resolve customers’ day-to-day technology queries, resolve issues and manage incidents, problems and service requests through to resolution. The post holder will be part of the core hub that will manage real-timemunications with customers on the current status of IT and Clinical Systems and Operations, liaising directly with any other team as required.
Responsibilities
1. To liaise with colleagues within the team and wider organisation verbally, virtually and via email around various IT queries and requests.
2. Arrange, plan and takeprehensive minutes at departmental meetings, to circulate meeting minutes.
3. Organising and checking user appointments through the ITSM (IT Service Management) tool.
4. Supporting the IT Operations team to provide efficient support to the trust’s service users, ensuring requests and incidents are updated throughout the ticket lifecycle within the ITSM tool.
5. IT Equipment deliveries to any of the GHC sites, driving licence required.
6. The post holder may also be required toplete basic IT equipment set-ups.
Person Specification
7. Experience in a similar role, together with relevant experience in IT support, project tools and environments.
8. Good keyboard and Microsoft Office skills.
9. Working knowledge of office procedures
10. Experience of Service Desk Support tools, such as incident/service request management
11. Proven organisational and administration skills.
12. Good stakeholder management skills, with the ability tomunicate with staff in all disciplines and at all levels
13. Good verbal and telephonemunication skills
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#4684611 - Matthew Turner