Overall Purpose of the Job
* Responsible for leadership and direction of student systems and process training to ensure the delivery and implementation of a training strategy that will ensure that resources are pedagogically suitable for colleagues using student systems for the administration of teaching, learning, PGR and student experience.
* To continuously drive forward the training plan for staff, ensuring the latest technologies and training concepts are monitored, assessed and implemented where appropriate.
* As a leader of Professional Services (PS), embed locally and University-wide a culture of excellent service provision and continuous improvement, placing the student experience, including applicant experience, at the heart of what we do, with support for a single PS team working flexibly across organisational boundaries.
* To work with the Head of Student Systems, Records and Data and other senior colleagues to develop, embed and maintain effective working partnerships with colleagues, students, and other relevant stakeholders, which are conducive to the effective realisation of the University’s strategic aspirations in relation to the delivery of student system and process training and the student experience.
What you will get in return
* Fantastic market leading Pension scheme
* Excellent employee health and wellbeing services including an Employee Assistance Programme
* Exceptional starting annual leave entitlement, plus bank holidays
* Additional paid closure over the Christmas period
* Local and national discounts at a range of major retailers
As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.
Our University is positive about flexible working – you can find out more here
Hybrid working arrangements may be considered.
Please be aware that due to the number of applications we are unfortunately not able to provide individual feedback on your application.
Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.
Any recruitment enquiries from recruitment agencies should be directed to people.talent@manchester.ac.uk
Any CV’s submitted by a recruitment agency will be considered a gift.
Enquiries about the vacancy, shortlisting and interviews:
Name: Catherine Schofield
Email: c.schofield@manchester.ac.uk
General enquiries:
Email: recruitmentservices.people@manchester.ac.uk
Technical support:
https://jobseekersupport.jobtrain.co.uk/support/home
This vacancy will close for applications at midnight on the closing date.
Please see the link below for the Further Particulars document which contains the person specification criteria.
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