Warrant & Revenue Account Manager
Stratford-Upon-Avon
Hybrid Role
£26,000
A leading UK-based field services company is seeking an organised and proactive Warrant & Revenue Account Manager to oversee the execution of Rights of Entry warrants and revenue recovery activities. This hybrid role requires working 2-3 days per week from the Head Office and the remainder remotely, ensuring flexibility while maintaining strong operational oversight.
Key Responsibilities
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Manage the daily scheduling and completion of warrant-related visits, including debt collection, inspections, and meter exchanges.
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Provide real-time guidance and support to Field Representatives during warrant executions.
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Liaise with internal teams, clients, and suppliers to ensure smooth execution of planned visits.
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Monitor and track warrant performance, identifying potential risks and taking proactive measures.
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Ensure visits comply with regulatory and client requirements, addressing vulnerabilities and safety concerns.
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Maintain accurate records, updating internal systems with real-time visit outcomes.
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Prepare and distribute reports detailing warrant execution results for internal and client use.
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Assist with performance tracking and continuous improvement of warrant processes.
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Conduct outbound calls to clients and field teams, providing updates and resolving escalations.
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Adhere to all company policies, industry guidelines, and legal requirements.
Requirements
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Strong IT skills with accurate data entry and system management capabilities.
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Excellent communication skills, both verbal and written, with the ability to engage a variety of stakeholders.
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Previous experience in customer service, debt collection, or conflict resolution (desirable but not essential).
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Ability to work in a fast-paced environment, managing multiple priorities effectively.
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Self-motivated, proactive, and capable of making informed decisions under pressure.
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Experience in the utilities sector or warrant-related operations is an advantage.
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Confident in handling telephone communications, including challenging conversations.
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Strong attention to detail and problem-solving skills.
What’s on Offer
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Hybrid working model - 2-3 days in the office, with remote working flexibility.
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Competitive salary based on experience.
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A key role in an established and growing company.
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Career development opportunities within a structured and supportive environment.
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The opportunity to influence operational improvements in a regulated industry.
This role is ideal for an individual with strong organisational skills, problem-solving abilities, and a keen eye for detail