About Us
At CADS, we develop world-class engineering software that helps professionals work smarter, faster, and with greater precision. Our industry-leading solutions for the built environment are trusted by thousands of engineers worldwide.
The Role
As a 1st Line Support Engineer, you will be the first point of contact for technical queries, ensuring our customers gain maximum value from our software. You will also play a key role in product improvement, customer training, and business development initiatives.
Key Responsibilities
* Provide first-line technical support for our full suite of CADS software
* Deliver pre- and post-sales support, training sessions, and webinars
* Collaborate with the development team by providing feedback, testing, and technical insights
* Work closely with sales to identify upselling opportunities
* Manage customer accounts and foster long-term relationships
* Actively promote CADS’ design and detailing applications
* Identify, report, and assist in resolving software issues
About You
* Chartered or near-chartered Structural Engineer (minimum 3–4 years’ experience)
* Strong applied technical knowledge in structural engineering
* Excellent IT literacy, particularly with Windows environments
* Exceptional communication and problem-solving skills
* A customer-focused, methodical approach with a genuine interest in engineering software
* Experience in geotechnical or civil engineering design
* Familiarity with structural analysis/modelling tools such as CADS, geotechnical applications, or Dlubal (training will be provided if required)
Why Join CADS?
* Supportive and collaborative team culture
* Continuous training and professional development, including Chartership support
* Competitive salary plus benefits
* Opportunity to influence software used by engineers globally
* Scope to expand and develop your role within the business
If you’re passionate about engineering and technology, send your CV to martin.cibulka@cads.co.uk
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