Your new company Permanent customer service agents are required by a well-known company based in Trafford Park, leaders in their industry. Your new role You will be taking inbound calls from customers, taking orders and dealing with queries. Ensuring positive relationships with customers are maintained for repeat business and strong feedback Handling any aftersales calls and resolving them at the first point where possible Managing the customer service email inbox Contacting suppliers and building strong relationships to ensure seamless service to the customer Updating the company database and logging communication What you'll need to succeed Previous experience handling phone-based queries Strong customer focus Excellent attention to detail Clear and confident communication What you'll get in return Permanent job £25-26k Monday to Friday, 8:30am till 5pm Hybrid working 3 days on site Modern offices with excellent facilities Competitive benefits package Onsite parking, close to public transport links What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)