We are looking for a highly organised, proactive and compassionate Business Support Officer to join our Family Time Contact Service. Our service plays a vital role in supporting safe, positive and meaningful contact between children and young people in foster care and their families. You will be at the heart of ensuring our operations run smoothly, efficiently and in line with statutory requirements. This is an excellent opportunity for someone who thrives in a busy environment, enjoys working in person with a wide range of professionals, and is passionate about improving outcomes for children and families. What You'll Be Doing As our Business Support Officer, you will: Provide high-quality administrative support to the Contact Service, ensuring accurate records, timely correspondence and effective coordination of all contact sessions. Manage and update booking systems, service calendars and case management information. Be the first point of contact for families, social workers and foster carers-offering clear communication, empathy and professionalism. Support managers and practitioners with data reports, performance monitoring and service audits. Maintain confidential information to the highest safeguarding standards. Contribute to service development by identifying improvements in processes, systems and customer experience. Ensure all work complies with policies, statutory guidance and GDPR. About You We'd love to hear from you if you: Have strong administrative and organisational skills. Can work calmly under pressure, balancing competing priorities. Communicate sensitively, clearly and professionally with families, carers and professionals. Are confident using IT systems, including case management databases, spreadsheets and digital tools. Have a keen eye for detail and a commitment to accuracy and confidentiality. Enjoy being part of a supportive team with a shared focus on making a difference. Bring a solution-focused, positive attitude to your work. Experience in children's services, family support, safeguarding or local authority settings is desirable but not essential-we value transferable skills and the right mindset. Note, the centre is located in Portslade (behind Brackenbury School), BN41 1UB. This post is office based 9am- 5pm (Mon -Th), 9am-4.30pm (Fri). There are good bus links and the nearest station is Fishersgate and Portslade. Encouraging a diverse workforce Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans. Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk). Why work for us? As a council, we want to: • be connected • be confident • be innovative and creative • be diverse and inclusive • be healthy and psychologically safe For more information about our values and the benefits of working at the council, visit Why work for us which gives details of our wellbeing support, our benefits including leave and pensions as well as details of our training and development. How to apply Please read our Apply for a job at the council pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you've submitted your application and at interview. As part of your application, you will need to provide your education and career history and answer some application/shortlisting questions. Your answers to the application/shortlisting questions are the most important part of your application as they will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our Shortlisting questions guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process. AI advice for candidates We are interested in hearing about your experience and skills in your own words. While we value people who know how to use AI, we ask that you minimise using it in your application. We are keen to hear how your experience and skills align to our values and the skills and experience needed to perform well in our roles with clear real examples from you. To support you in this, we have guidance on using the STAR model which can help you ensure you are telling us your whole story. We also provide clarity on the skills we are looking for in our adverts and in the job description/person specification attached to each job advert. All the applications we receive are read by at least two hiring managers and we do not use AI in this process. Our experience of reading applications is that those that have heavily used AI contain generic paragraphs that are strikingly similar to other applicants' responses. This makes it extremely difficult to differentiate between applications, and doesn't give us enough evidence of your individual skills. There is a risk that we will therefore not be able to shortlist you. Instead, we recommend you ensure your application stands out by presenting clear examples of your actual skills and experiences in your own words. Additional information Your starting salary will be pro rata if the above position is less than 37 hours or term-time only. Please note that this post is exempt from the Rehabilitation of Offenders Act 1974, and is subject to a Disclosure & Barring Service (DBS) Check. We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.