Home Instead Yeovil are a multi-award winning, premium care providing service in the local area. We believe in making a difference for each and every client by going the extra mile. We are a family run business that is part of a network forming the world's leading provider of homecare for older people.
We believe passionately in providing a standard of care and support that we would be happy to receive ourselves and for our families. With minimum visits of one hour, award winning training and an excellent reputation, we are immensely proud of the quality of care we provide. We are looking to employ a passionate and experienced individual to provide continuity of care for both clients and Care Professionals.
Job Description
Home Instead Yeovil are looking for a Scheduler to support our existing team. The successful candidate will work as part of a team who are responsible for ensuring our ethos of delivering exceptional care is being consistently delivered. You will be responsible for planning and organising the schedules to ensure they are optimised and flexible to meet the needs of both growing client base and Care Professionals hour requirements. Working closely with the Registered Care Manager to ensure we are meeting the business objectives.
Key attributes & requirements;
* Be able to communicate effectively on all levels through various methods
* Organisational skills - this role requires someone who has excellent organisational skills, is methodical, able to prioritise, focus and has a sense of urgency
* Works well under pressure
* Positive can do attitude
* Have a passion for good customer service
* Have the ability to plan and prioritise workloads with an eye for detail
* Flexibility – this role requires a committed flexible individual who will go above and beyond for clients and Care Professionals
* Experience of working in a domiciliary setting and team leading experience would be desirable
Responsibilities;
* Visit clients when needed as part of on call support Liaise with clients and their families to ensure we provide exceptional customer care
* Be part of our Evening and Weekend On-call working rota 1:6
* Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
* Be responsive to changes in the schedule and liaise with relevant team members.
* Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
* Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
* Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
* Work with the recruitment team to ensure sufficient current and future staffing levels are met.
* Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
* Add and maintain all client and Care Professional information onto to the electronic scheduling system.
* Carry out any other duties deemed necessary for the successful operation of the business.
* Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
* Plan for weekly scheduling and recruitment meetings to meet the needs of the business
Essential Criteria
* Experience of working in a scheduling role within a home care or other relevant environment such as logistics or similar
* Good working knowledge of IT systems with experience of Microsoft Office with the ability to learn and adopt new technologies where appropriate.
* Highly resilient and positive with excellent communications skills.
* Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
* Team player with strong interpersonal skills with the ability to build rapport quickly.
* Excellent attention to detail with the ability to multi-task.
* Logical and analytical with the ability to work on own initiative and meet deadlines.
Role Specific Competencies
* Driving Results
* Adapting to Change
* Customer Focus
* Planning & Organising
* Influencing
* Resilience
* Teamwork & Collaboration
* Communication & Relationship Management
* Living Home Instead
* Agile Learner
Additional information and benefits
- You will have the opportunity to join our passionate team, who are making a difference each and every day. You will receive an excellent reward package;
* Company Pension Scheme,
* Opportunities for development and training,
* Health Scheme Benefits and Home Instead discounts.
* Free parking
Job Type: Full-time
Pay: £24,000.00-£28,000.00 per year
This role is subject to; full driving license, access to reliable transport with B1 insurance, references & DBS enhanced disclosure.