Role Overview
Polypipe Building Products delivers drainage and plumbing solutions to the residential sector. The Credit Controller represents the shared service team professionally and enthusiastically, driving continuous improvement.
Key Responsibilities
* Register customer invoice queries
* Investigate and resolve queries promptly
* Raise credits or communicate credit refusals to customers
* Arrange collections and liaise with the internal transport department
* Coordinate with the credit controller on cash collections and unusual issues
* Issue stock correction invoices
* Complete query and re‑order forms
* Tidy Pivot Table entry to support team targets
* Handle inbound and outbound telephone calls
* Reply to emails
* Use courier websites
Skills & Requirements
* GCSE Level A-C in Maths and English (or equivalent)
* Experience with accounting software (IFS preferred)
* Ability to work to a deadline under time pressures
* Strong IT Skills Required (Microsoft Packages)
* Analytical decision‑making on own initiative
* Diligence essential
* Communication at all levels
* Enthusiastic people person who enjoys challenging targets
* Highly collaborative with team‑oriented style
* Experience in manufacturing industry
* Excellent critical thinking with persistence and determination
* Inquisitive and questioning approach to troublesome queries
* Methodical and initiative‑taking
Working Hours & Benefits
* Monday – Friday
* 25 days holiday entitlement
* Contributory pension scheme – matched up to 8%
* Life assurance (linked to pension scheme membership)
* Sharesave Scheme
* Cycle to work scheme
* Various health & wellbeing initiatives including complimentary occupational health onsite physiotherapy and counselling services
* Staff discount on all Genuit Group products
* Free onsite parking
Seniority level
* Entry level
Employment type
* Full‑time
Job function
* Accounting/Auditing and Finance
Industries
* Appliances, Electrical and Electronics Manufacturing
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