Overview
Salary up to £48k. Dunelm is looking for a Store Coach Designate to cover stores around Hampshire. The role involves operations, people management, and creating brilliant customer experiences.
What you'll be doing
* Customer Acquisition
Grow our local presence by boosting social followers, encouraging e‑receipts, and attracting new customers.
* Customer Obsession
Coach and empower Hosts to deliver a seamless multi‑channel shopping experience and champion our Customer First mindset.
* Trading Mindset
Spot opportunities, act fast, and keep the store looking its best alongside Deputy Manager and Team Leaders.
* Process & Compliance
Maintain stock loss prevention, health & safety, audit standards, and overall store compliance.
* Empower the Team
Inspire leadership to think like owners, nurture talent, build succession plans, and work with colleagues to grow the team.
What we'll look for in you
* A natural leader – Bring out the best in others with empathy, not ego.
* Customer‑obsessed – Care about making every shopping experience personal and enjoyable.
* A great coach – Love helping others grow and lead by example.
* Commercially curious – Spot opportunities, act on them and keep an eye on what’s next.
* Process‑savvy – Organised, detail‑focused, and keep behind‑the‑scenes operations smooth.
* Community‑mindful – Value local connections and help the store be part of a bigger community.
* A culture ad‑entity – Bring new ideas and build a diverse, dynamic team.
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