Ready to take the next step into leadership? This is a hands-on Team Leader role for someone with strong 2nd line technical experience and some leadership exposure, who’s ready to step up and lead a high-performing service desk team. What’s in it for you? Salary up to £45,000 | Full-time, office-based in Tamworth | Clear progression into leadership | Work with a fast-paced, growing MSP | Supportive management team | Training and development opportunities | Pension contribution | 22 days’ holiday + bank holidays (increasing with service) Must have’s * Strong technical background at 2nd line support level * Exposure to leadership, mentoring or coaching (ready to step up into a TL role) * Experience working within a Managed Services / Service Desk environment * Excellent communication skills, both technical and non-technical * Ability to stay calm, organised and decisive in a fast-paced environment * Confident managing priorities, people and performance * A proactive, customer-focused mindset Nice to have’s * Previous Team Leader or management experience * Experience monitoring SLAs, KPIs and service performance * Exposure to complaint handling or major incident management * Experience contributing to training plans or knowledge base documentation So what will you be doing? * Leading and supporting the service desk team to deliver against SLA...