Customer Care Representative
A career in customer care where every interaction counts.
* About the Role:
We are seeking an exceptional Customer Care Representative to join our team. As a key member of our contact centre, you will be responsible for delivering outstanding customer experiences through phone and live chat interactions.
* Your Key Responsibilities:
Patient Interaction: Engage with patients via outbound and inbound calls, providing information and addressing their queries about our aesthetic treatments.
Live Chat Support: Respond promptly to patient inquiries via live chat, offering accurate and timely information on treatments, appointments, and services.
Deliver Exceptional Care: Provide a first-class patient experience, ensuring all interactions are informative, friendly, and tailored to individual patient needs.
Consultation & Guidance: Help patients identify opportunities to achieve their personal goals through our treatments, building trust through strong communication and rapport.
Problem-Solving: Address patient queries, concerns, and objections, guiding them towards effective solutions.
Ownership: Take full ownership of every patient interaction, ensuring positive outcomes and a memorable experience.
* Essential Skills:
Communication Excellence: Strong verbal and written communication skills, conveying information clearly and confidently over the phone.
Customer Focused: Ability to build rapport with patients, making them feel valued and heard, while offering personalized care.
Confidence: Comfortable dealing with customer enquiries in a professional manner, remaining calm and solution focused.
Willingness to Learn: Eagerness to develop knowledge of aesthetic treatments and enhance your skillset.
Problem Solving: Strong ability to overcome objections and provide effective solutions.
* What's in it for You?
State of the Art Working Environment: Work in modern, well-equipped facilities designed to support your success.
Generous Benefits Package: Enjoy a range of benefits, including 29 days annual leave (pro rata), free eye tests, and Optical Express friends and family discount scheme.
Clear Progression Routes: Opportunities for advancement and career growth within a supportive and dynamic team.
Join Our Team: If you are passionate about delivering exceptional customer care and have a flair for communication, we would love to hear from you.