We are looking for a Customer Service Advisor to join a friendly student accommodation team at Park House, Southampton, a small, close-knit 140-bed site in the city centre.
This is a varied, front-of-house role, ideal for someone who enjoys working with people from different backgrounds and creating a welcoming, supportive environment for students living away from home.
The role offers flexibility, with shifts available either 9:00am-1:00pm or 1:00pm-5:00pm, allowing candidates to choose the pattern that suits them best.
Key Responsibilities
* Acting as the first point of contact for students, visitors and parents
* Providing friendly, day-to-day customer service and support to residents
* Managing parcel deliveries and collections
* Handling general enquiries and student requests in a timely manner
* Conducting viewings for prospective students and their families
* Keeping communal areas clean, tidy and presentable
* Taking a hands-on approach to ad-hoc tasks around the building
* Working closely with the wider property and maintenance teams to resolve issues
About You
1. Friendly, approachable and confident when dealing with people
2. Strong communication and customer service skills
3. Hands-on with a positive 'no job too small' attitude
4. Organised, rel...