Metro Plumb
Location: Metro Rod Support Centre, Macclesfield (Hybrid - minimum 3 days in office)
Travel: National travel required
Salary: £40,000 - £50,000 + 2% commission (DOE) + car allowance + benefits
On-Target Earnings: £65,000 (linked to delivering minimum 10% network growth)
Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.
Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we’ll bring the same high standards of service to tackle your drain blockage.
Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.
Role Overview
We’re looking for a commercially driven, relationship-focused sales leader who knows how to turn opportunity into growth. You’ll be someone who thrives on building strong partnerships, spotting new revenue streams, and driving performance across a diverse network.
You’re just as comfortable shaping strategy as you are rolling up your sleeves and making things happen on the ground. With a natural ability to influence and inspire, you’ll bring out the best in our franchisee - coaching them to think commercially, act confidently, and deliver results.
This is a pivotal role at the heart of Metro Plumb’s ambitious growth journey. As National Sales Manager, you’ll play a key part in expanding our UK network - driving revenue, identifying new market opportunities and strengthening relationships with both national clients and our franchise network.
Blending strategic thinking with a hands-on approach, you’ll lead from the front - developing high-value accounts while coaching and empowering franchisees to maximise their commercial potential. Your impact will be felt across the entire network, helping to build confident, capable, and self-sufficient franchisees who are set up for long-term success.
If you thrive in a fast-paced, growth-focused environment and enjoy influencing both strategy and on-the-ground performance, this is an opportunity to make a real mark.
What does it entail?
As Network Operations Manager, you’ll be at the heart of our franchise network—driving performance, supporting day-to-day operations, and ensuring a consistently high standard of customer service. Acting as the key link between franchisees and the Support Centre, you’ll resolve challenges, deliver training, and lead improvements that keep the network running efficiently and delivering for customers.
You will be spending your week between our support centre and visiting our franchise network.
Key responsibilities
* Drive Network Growth
* Deliver a minimum 10% year-on-year growth across the Metro Plumb network
* Support expansion into new markets, sectors, and service lines
* Identify, develop, and convert national and regional opportunities
Develop Franchisee Capability
* Coach franchisees to improve sales performance and commercial confidence
* Support personal growth and embed a proactive sales culture
* Enable franchisees to become self-starting, opportunity-led operators
Account Management & Business Development
* Manage key national accounts while actively generating new business
* Build long-term relationships with clients, suppliers, and stakeholders
* Conduct regular on-site visits with franchisees and customers
Brand & Market Leadership
* Strengthen the Metro Plumb brand across all customer touchpoints
* Contribute to national sales strategy and service positioning
* Provide market intelligence, competitor insights, and customer feedback
Key Measures of Success
* Delivery of 10%+ network revenue growth
* Achievement of £65k OTE through performance
* Increased franchisee sales capability and independence
* New account acquisition and market expansion
* Strength and consistency of the Metro Plumb brand
What are we looking for?
* Proven field sales experience within plumbing, heating, or related sectors
* Background in plumbing & heating
* Strong track record of winning and developing business relationships
* Experience working with or supporting multi-site or franchise networks (desirable)
* Willing and able to conduct regular travel to our franchise network
* Must have a full clean UK driving license
Personal Attributes
* Commercially driven with a proactive, hands-on approach
* Strong coaching mindset with the ability to influence and develop others
* Excellent communication, negotiation, and presentation skills
* Highly organised with the ability to manage multiple priorities
* Faces challenges head-on
What are the benefits?
* Share scheme eligibility post-probation (subject to performance)
* 25 days annual leave - plus bank holidays
* Royal London, Company Pension
* Group Life Assurance
* Additional Paid Leave / Special Leave
* Cycle to Work Scheme
* Company Events
* Free Eye Tests / Subsidy for Glasses
* Free Parking
* Employee Assistance Programme
* Occupational Health Support
* Employee Discounts Platform
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