Job Description
Our client, a leading MSP in the IT sector is seeking a 1st Line Support Engineer to join them on a full-time, permanent basis.
Due to growth our client is looking to add a 1st Line Support Engineer to their team, providing a high level of technical support to their broad range of clients.
The ideal candidate will have a minimum of 1 years’ experience in a similar IT Support role, providing 1st Line support with the opportunity to progress to 2nd Line in the future.
This role is offer on a hybrid basis, working 2 days in the office and 3 from home.
Key Responsibilities:
- Being the go-to for clients for any technical queries
- Writing and updating user documentation
- Prioritize and escalate tickets to ensure SLAs are met in a timely manner
- Provide a high level of customer service and communication to clients at all times
- Work with a high degree of accuracy in a fast-paced environment
- Ensure communication with the client is maintained at all times
Experience:
- Understanding of MS 365 Admin
- Basic networking skills including TCP/IP and DNS
- Understanding of SharePoint and Microsoft Servers
- Basic Server administration
- Familiarity with Anti-Virus and Backup Software
This is an excellent opportunity for a 1st Line Support Engineer to join a thriving MSP who are leaders in the field, where you will be working with an experienced team providing a high level of support to a broad range of clients.
CVs are being reviewed, so please apply now for immediate consideration.