Your new company
An ambitious and fast-growing organisation is seeking a detail-oriented Compliance Officer to join its compliance team. This company operates in a highly regulated sector and is committed to maintaining the highest standards of customer integrity and legal compliance, particularly in relation to Anti-Money Laundering (AML) regulations. This position is based in Bristol, with a preference for the successful candidate to be in the office 2-3 days per week. However, the company is open to discussing flexible working arrangements and may be able to offer a more remote setup for the right individual. They also welcome applications from those seeking flexibility around school or nursery hours.
Your new role
In this pivotal role, you'll manage the customer onboarding and re-validation process, ensuring all clients meet the necessary AML and regulatory requirements. Reporting to the Compliance Manager, your responsibilities will include:
* Guiding potential customers through compliance checks post-sign-up.
* Reviewing and verifying customer documentation and information.
* Communicating via email, phone, and video to resolve queries and chase outstanding details.
* Collaborating with internal teams to ensure smooth customer onboarding.
* Maintaining accurate records in CRM and other systems.
* Re-validating existing customers when changes in their information arise.
* Supporting other departments during peak periods or absences.
This is a customer-facing role that demands precision, professionalism, and a proactive mindset.
What you'll need to succeedTo be successful, you'll bring:
* Knowledge of AML regulations and other compliance practices.
* Excellent communication skills - written, verbal, and face-to-face.
* A customer-centric approach with strong interpersonal abilities.
* Experience using CRM systems and other relevant IT tools.
* A confident telephone manner and proven customer service experience.
* High attention to detail and strong organisational skills.
* A positive, solution-focused attitude and a willingness to support wider business needs.
What you'll get in return
* A chance to make a meaningful impact in a compliance-critical role.
* A collaborative and supportive team environment.
* Exposure to a fast-paced, innovative business with room for growth.
* Ongoing professional development and training.
* Competitive salary and benefits package.
Ready to take the next step in your compliance career?If you're passionate about AML and customer integrity, and want to be part of a company that values your expertise, we'd love to hear from you. Hit apply now or contact Harriet Chapman at Hays Legal for further information.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion about your career.
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