Job Description
This position will be joining our busy Linlithgow laboratory as a Customer Service Advisor in a fixed term one year contract. This is a full time role working 40 hours a week - Monday to Friday 9am - 5.30pm.
The main duties will include:
1. Answering customer enquiries via telephone and email, providing information about services or products.
2. To maintain relationships with new and existing customers and make them feel valued by being first point of contact.
3. Having clear communication with other departments to ensure customers requests are met.
4. To carry out other functions in support of the Companies activities as may be required
5. To compile, and verify accurate information.
6. Communicate with colleagues from other departments to ensure customer expectations are met.
7. Deal with queries from customers and those that may arise in relation to data entry.
8. Comply with data integrity and company security policies.
9. Performs back up of information.
10. Comply with GDPR in relation to customer and company information.
Qualifications
11. Experience with MS Office and data programmes.
12. Customer service experience, would be advantage to be in from laboratories, retail,
13. Dealing with customer queries verbally face to face or over the phone.
14. Problem Solving.
15. Attention to detail
16. Organisational skills
17. Excellent communication skills
18. Able to work under pressure
Additional Information
Benefits
At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.
As a Eurofins employee you will benefit from:
19. Life Assurance (4 times annual salary)
20. Company Pension Plan
21. Employee Assistance Programme – 24/7 confidential support
22. Free car parking
23. Worldwide career opportunities
24. Everyone who joins our team also gets access to Perkbox, allowing you to save money all year round. Whether its supermarket savings or days out, the daily coffee or a summer holiday – there’s something to suit everyone’s lifestyle
What Happens Next
Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.
Your data
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.
We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us ! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!