Job Title: Customer Service Specialist (Account Operations)
Location: Cambridge
Together with our client we are looking for a positive and enthusiastic individual to join their Customer Service team in Cambridge. This is an excellent opportunity for someone looking to build a long-term career in a fast-paced manufacturing environment, working closely with both internal teams and external customers.
Key Responsibilities:
* Build and maintain strong relationships with customers via email and phone.
* Understand customer business needs and provide tailored support.
* Process customer orders and manage changes to purchase orders (rescheduling, rework, returns, repairs).
* Respond to customer queries and liaise with internal departments to resolve issues.
* Collaborate with Production and Purchasing teams to meet delivery commitments.
* Communicate order updates, delays, and schedule changes to customers and internal stakeholders.
* Raise credit and debit notes.
* Maintain accurate data across systems (pricing, quotes, RFQs, customer details, BOMs, drawings).
* Create and update customer quotations based on BOMs and drawings.
* Review and update the customer order book and communicate changes.
* Support sales forecasting and job costing activities.
* Attend and contribute to production meetings.
* Escalate potential issues to the line manager proactively.
* Assist with stock take and audits.
* Complete ad-hoc tasks as requested by the line manager.
Skills & Experience
Essential:
* Previous experience in a customer service, sales support, or account operations role.
* Highly organised with strong attention to detail.
* Proactive, self-motivated, and a confident problem solver.
* High competence in Microsoft Excel (essential).
* Strong communication skills.
* Ability to work independently and as part of a team in a fast-paced environment.
Desirable:
* Experience in a manufacturing or technical environment.
* Understanding of technical drawings.
* SAP experience.
Benefits
25 days annual leave plus bank holidays (increasing to 30 days with long service)
12:30pm finish every Friday
Private healthcare and dental cover
Income protection
4x annual life assurance
Discount platform
Enhanced family leave
Company events
Employee Assistance Programme
Profit share bonus
Annual merit salary review
We endeavour to reply to every candidate, every time but if you haven’t heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled